White Label Help Desk Services
A Solution That is Flexible and Scalable
Take Your Business to the Next Level with White Label Managed Services
Single Point of Contact serves as a seamless extension to your IT support business. Our solution allows IT businesses to expand their support by providing 24-7 phone and bi-directional ticket support for your customers. As an extension of your firm, we provide live support for your clients, on your behalf. Let us take care of the Level I-II support so you can focus on bigger issues and stay focused on business initiatives.
White Label Help Desk
Our US based Managed Help Desk team provides 24-7 remote support for Apple and PC issues. We are here to help your customers make better use of their technology so they stay productive. Our fixed cost model is flexible and scalable with your demand.
Delivering a managed service model takes specific knowledge, tools, experience plus a 24-7 team. Through 24-7 RMM, phone and ticket system assignment, your customers get access to a Managed Services Helpdesk & NOC team for virtually any subject matter. Your White Label Help Desk & NOC team can resolve connectivity and usage issues with PC’s, Mac’s, tablets, mobile devices, printers, servers, network devices and cloud services. Allowing your clients to get help quickly and get back to work in minutes.
Single Point of Contact’s primary go to market strategy is to work with channel partners nationwide who want to offer MSSP and Cyber Security consulting services but can not or do not want to build out their own Security Operations Center. Why re-invent the wheel? We offer a comprehensive MSSP practice with an aggressive wholesale pricing model that enables profitable recurring monthly revenue. Our White label program allows our resources to become a true extension of your team.
As an IT service provider, it can get overwhelming putting out fires and wearing multiple hats. Your clients rely on you to not only maintain their IT environments, but provide a high level of service and organization. Sometimes, you need all the help you can get, which is why we offer enterprise tools that can help streamline your business operations.
US Based Team
With our North American Help Desk team, you can now blend our infrastructure with your own to quickly service larger contracts, and add new revenues – not to mention the opportunity this represents in reallocating your IT resources from tier 1 help desk to more strategic work.
Client Retention is Our Main Objective
Single Point of Contact closely monitors all calls to ensure your customers receive the level of attention they require. We know that your firm has worked hard to build a relationship with your client. You can rest at ease knowing that your clients support needs are in the hands of experienced certified experts.
Many of our channel partners did not have the expertise to implement a marketing strategy. Majority of their business was generated through word of mouth. We are here to with; PPC campaign guidance, marketing collateral, social media, etc. Our coaching and marketing team is ready to help firms that lack the internal expertise.
Single Point of Contact’s MSP Coaching service help entrepreneurs build their businesses through systems and processes for a profitable exit. We teach many key life & business skills – sales, marketing, business building and process – but the main thing we teach is how to take your company from start to exit.
White Label Product Support for the IoT Industry
Single Point of Contact’s White Label Solution is ready to support your brand by providing a transparent extension to your solution. We set up a dedicated number for your business, create a branded web portal and handle your inbound client communications under your brand. You no longer need a dedicated team to take tech support calls around the clock. Our cost effective solution eliminates the need for businesses to build and manage a technical team.
We Take IT Firms To The Next Level
The technology experts at Single Point of Contact help many small IT businesses and VARs deliver a proactive MSSP model to their clients. Contact us today to learn more about how our team can help your firm implement a scalable solution. Get in touch with our consulting department today.