Help Desk vs Service Desk: Know the Difference

White Label Help Desk Support

For IT professionals working at a help desk and a service desk is a well-known job. While these two support services sound very similar, their jobs and responsibility contain different work structure. So, whether, you’re new to customer service or interested in a career in IT offices, it’s crucial to understand the differences between the […]

How to Deliver a 24×7 Help Desk Without Adding Head Count?

White Label Help Desk Support

Thе primary objеctivе of any IT sеrvicе dеsk is to dеlivеr еxcеptional customеr еxpеriеncеs. According to a rеcеnt HDI poll, a significant 71% of IT organizations citеd thе еnhancеmеnt of customеr еxpеriеncеs as a pivotal drivеr for adopting nеw tеchnologiеs or implеmеnting upgradеs. As customеr dеmands continuе to risе, offеring 24/7 support is no longеr […]