Some Important Questions to Ask Your Potential MSP

You’ve made the decision to partner with a managed service provider. First, we’d like to commend you on taking this important first step in meeting your business’s IT needs. IT consulting services are a valuable tool that save you a lot of time and money when used well. The trick is finding the best possible service for you, which is no easy task. If you’re wading through a long list of provider options, worry not! We have composed a list of important considerations and questions to keep in mind while you search. They should help you pick a great provider for your business that will meet all of your needs and perhaps more.

Do You Take Onsite Calls?

This is an important question to ask in case of any sudden or overwhelming IT problems. While you’re searching for the right MSP, be sure to highlight any that bundle onsite services within their main packages. These types of managed service providers are worth keeping! You don’t want to request onsite help only to find out onsite service is anything but complimentary.

How Long Have You Been in Business?

Despite the ease managed IT solutions seem to have when it comes to helping your business’s IT systems thrive, running such a service is anything but simple. You want a potential provider to have at least six years of experience in operation because this is the minimum amount of time it takes someone to start honing their craft or line of expertise. The longer the company has been in business, the better, especially for you and your company!

How Do Your Help Desk Services Work?

Managed service providers tend to handle their help desks in one of two ways. They either staff people from outside of the company or they staff within it. While the option you choose ultimately depends on the needs of your company, we recommend ranking those who staff their own help desk attendants among your top picks. These companies are the most likely to keep their staff up to speed in terms of skill and knowledge. You will know right away the people they have on-hand know what they’re doing and can help you easily.

How Large Is Your Staff?

You want your IT management solutions company to have a sizable team on-hand. This shows not only stability, but expertise on their end. The number of employees they have goes for both engineers and regular staff. Try to avoid companies that have employees with multiple roles because you may be more likely to end up working with someone who isn’t 100 percent sure of what they’re doing or how to help you.

We hope these tips will help you as you search for your managed service provider. For more tips on how to find the best possible service, contact us!

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