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Questions to Ask a Potential White Label Provider

Working with a white label help desk provider is a great decision for organizations of any size. They provide many benefits ranging from IT security to workplace productivity and beyond. However, not all remote monitoring and management services are alike, so you have to do your due diligence before deciding on a service. Once you’ve trimmed your list down to a manageable amount, here are some important questions to consider asking before hiring them.

Can You Integrate Your Product With Existing Software?

It can be a major headache to do a complete overhaul of your existing software. It’s important to understand exactly what the white label provider will have to do in order to make their product work in your company. Ask about potential downtime while the integration is in progress and how the overall functionality of the networks and servers will change as a result. Most it business owners want to keep as much familiarity as possible with these services.

What Steps Do You Take To Be Proactive With Security?

Nowadays IT security isn’t effective unless you’re being proactive. A good proactive white label SOC provider includes making sure software and hardware are up-to-date, risk assessments are conducted often, penetration and vulnerability tests are completed regularly and much more. Leave this question open-ended to the white label provider and you can get a good sense of how they prioritize proactivity.

What Industries Do You Serve?

Some white label providers primarily serve certain industries, which is great if your company is in that particular industry. However, it could cause some problems if the provider doesn’t serve your industry regularly. They might still be a good fit, but there could be a learning curve as they have to understand your needs more clearly.

How Quickly Do You Respond To Inquiries?

Your white label provider should be an extension of your in-house staff. As such, they should be immediately available to you like they would be if they were in your office. Emails should be answered promptly and phone calls should be answered immediately. Transparency builds trust between a company and a white label provider, and quick communication is a key component of it. An experienced White Label Help Desk Provider will provide Service Level Agreements in their contracts. 

What is Your Pricing Model and Proposed Contract?

Transparency is also essential when it comes to pricing and contractual agreements. Every white label provider offers different services as part of their standard agreement, so you have to make sure everything you need for your company is in the contract before you sign it. Any potential provider that doesn’t seem transparent in this regard should be an indication they aren’t trustworthy.

Single Point of Contact is here to answer all of your questions about IT security in your organization. We work with all of our clients individually to come up with a proactive IT management strategy that fits your needs and protects your networks and servers at high levels. Hiring a white label provider is a big decision for any business owner, so feel free to contact us at any time to see what we have to offer you.

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