Podcasts

Your source of IT content

A Case Study on How an IT Firm Reduced OpEx and CapEx

A Case Study on How an IT Firm Reduced OpEx and CapEx

This case study goes into the path of an IT company that effectively shifted its clientele from conventional colocation infrastructures to cloud-centric solutions. During this podcast, we look at the strategic choice of collaborating with a white label service provider to furnish continuous help desk support and SOC (Security Operations Center) services. By employing meticulous planning, flawless execution, and strategic alliances, the IT firm attained scalability, improved operational efficiency, heightened expertise, lowered operational and capital costs, and elevated customer satisfaction levels. Listen in on our podcast while we discuss the major pivot this IT firm made.

Essential Tips for Running a Successful MSP IT Firm in 2024

Essential Tips for Running a Successful MSP IT Firm in 2024

During this podcast, we discuss how Managed Service Providers (MSPs) are instrumental in delivering essential IT services to businesses of all sizes. Without the appropriate partnerships, navigating this challenging terrain can be overwhelming. However, running a successful MSP firm requires strategic planning, experienced management, and a comprehensive grasp of technological advancements. Regardless of your tenure in the IT sector, we outline ten recommendations aimed at bolstering the success of MSPs within this fiercely competitive environment.

Transitioning to a Fixed Cost MSP Model: A Break-Fix IT Firm's Journey

Transitioning to a Fixed Cost MSP Model: A Break-Fix IT Firm’s Journey

During our podcast, we discuss a recent case study, A Break-Fix IT Firm’s Journey” explores the transformative journey of an IT firm as it shifts from a break-fix model to a fixed-cost managed service provider (MSP). Through real-life experiences and insights, the show delves into the challenges, strategies, and successes encountered along the way. Join us as we uncover the evolution of this transition and discover valuable lessons for IT firms navigating similar transformations in today’s dynamic business landscape.

How a WL Partner Can Help IT Firms With Their DR Strategy

How a WL Partner Can Help IT Firms With Their DR Strategy

During this podcast, we discuss how critical it is for IT firms to have a DR plan in place. If IT firms lack the experience, you need to listen to this podcast. A white label IT partner can significantly enhance an IT firm’s disaster recovery (DR) strategy. By leveraging their expertise and resources, IT firms can access robust DR solutions without heavy investment in infrastructure or personnel. White label partners offer scalable and customizable DR services tailored to specific needs, ensuring rapid recovery in the event of data loss or system failure. This strategic collaboration empowers IT firms to deliver reliable DR solutions to clients efficiently and effectively.

White Label Help Desk Service - How Its Is Beneficial for Your IT Firm Growth

White Label Help Desk Service – How Its Is Beneficial for Your IT Firm Growth

In the podcast “White Label Help Desk Service – How It’s Beneficial for Your IT Firm Growth,” experts delve into the advantages of leveraging white label help desk services for IT firms. Discover how this approach accelerates growth, enhances client satisfaction, and optimizes operational efficiency. Tune in for actionable insights.

Avoid These Mistakes While Choosing a White Label Managed IT Service Provider

Avoid These Mistakes While Choosing a White Label Managed IT Service Provider

If you operate a small IT firm and you are looking to scale. Listen in on our podcast as we discuss mistakes you need to avoid when hiring a white label IT partner. Don’t leave money on the table. The white label platform is an ideal solution for small firms that have a tight budget.

A Case Study of a Small IT Firm and How a White Label Partner Helped Enhance Client Retention

A Case Study of a Small IT Firm and How a White Label Partner Helped Enhance Client Retention

During our podcast, we discuss a case study of a small IT firm. The IT firm was facing the challenge of retaining clients due to limited resources. The IT firm decided to partner with a white label help desk company so it can expand its support hours and so the partner could help with the onslaught of level I tickets. Through this collaboration, the firm bolstered its service offerings without extensive investments in infrastructure and hiring additional staff. This allowed them to meet diverse client needs effectively, enhancing overall satisfaction and loyalty. By leveraging the white label partner’s resources, the IT firm ensured seamless service delivery, strengthened client relationships, and ultimately improved client retention rates.

Top 5 Reasons a Break/Fix IT Firm Should Embrace the MSP Model

Top 5 Reasons a Break/Fix IT Firm Should Embrace the MSP Model

Our CEO and I discuss why shifting from the Break/Fix approach to the Managed Services Provider (MSP) model brings numerous advantages. Data indicates that MSPs enjoy 20% higher profit margins and 50% faster revenue growth compared to traditional models. Moreover, they experience a 70% reduction in downtime, leading to enhanced client satisfaction and retention. Embracing the white-label MSP model also fosters scalable and predictable revenue streams, thereby bolstering business stability.

5 Reasons to Work with White Label Managed IT Services in 2024

5 Reasons to Work with White Label Managed IT Services in 2024

In the year 2024, navigating the ever-evolving landscape of technology requires a strategic approach to IT management. During our podcast, we discuss the compelling benefits of embracing White Label Managed IT Services. We unpack the pivotal reasons why IT agencies are harnessing these services to seamlessly navigate the intricacies of contemporary technology, including an impressive 30% reduction in downtime and a 25% boost in overall operational efficiency.

Top 5 Reasons a Break/Fix IT Firm Needs to Transition to The MSP Model

Top 5 Reasons a Break/Fix IT Firm Needs to Transition to The MSP Model

During this podcast, Gregory and I discuss the top reasons why CEOs of break/fix IT service firms need to consider the MSP model. When you are a break/fix IT firm, you have commoditized your business. CEOs of IT firms need to learn how to differentiate themselves from the competition. We discuss how the MSP model can help IT firms stand out and close more business.

How SIEM and EDR Could Have Prevented the MGM Cyber Attack?

How SIEM and EDR Could Have Prevented the MGM Cyber Attack?

Single Point of Contacts security expert and Fernando discuss how a Security Information and Event Management (SIEM) system combined with Endpoint Detection and Response (EDR) could have thwarted the MGM Resorts cyber attack. SIEM would have actively monitored network activities, identifying unusual patterns or potential threats in real-time. EDR, focused on endpoints like individual devices, could have detected and halted the malicious activities at the source. By correlating data from both systems, the security team could have swiftly responded to anomalies, preventing unauthorized access and data breaches. Implementing these robust cybersecurity measures enhances overall threat visibility and strengthens the organization’s defense against cyber attacks. Listenin on how this debacle could have been avoided.

What Makes a Successful Remote Team

What Makes a Successful Remote Team

We discuss why a one man show can have a tough time managing a remote team. By partnering with a white label partner, this takes a task off their table that is already overloaded with tasks. Listen in on the benefits of a white label partnership.

Scaling Your MSP

We discuss the challenges small IT firms have when it comes to scaling. From locating and retaining talent, the challenges of managing the onsite or remote team and how its not cost effective building a team for after hours support. The white label model is an ideal solution for small IT firms who are walking away from opportunities and we explain the benefits of the partnership.

Increase Client Retention with a White Label IT Partner

Increase Client Retention with a White Label IT Partner

Client retention is a huge challenge for firms. Clients are fickle and if you give them an excuse by failing to deliver on a promise or meeting an SLA, they will bounce faster than a tennis ball in Grand Slam tournament. Listen in on how a white label partner can help deliver a quality service without breaking the bank.

How a WL Partner Helps You Upsell Into an Established Accounts

How a WL Partner Helps You Upsell Into an Established Accounts

Selling is already a tough task for many IT firms. Imagine cross and upselling. Its not in many IT folks forte. When you partner with a white label IT partner, their sales staff is ready to deliver a message of value to your prospects and clients. We discuss how our team can help IT firms deliver the land and expand approach. If you have dozens of clients, you can easily add another 5 figures of MRR to your bottom line. Listen in on this podcast on how you can approach your established clientle.

White Label Cloud Migration

White Label Cloud Migration

Procurement of servers in the cloud can be a challenge for some IT firms. Configuring them so the client does not get a 20K a month bill can be tricky if you don’t know what youre doing. We discuss how our white label cloud team helps IT firms with migration projects to the cloud, maintaining and monitoring the environment 24×7.

David M is our guest to discuss VAR case studies

David M is our guest to discuss VAR case studies

We interview the CEO of Intergrid and we discuss how our white label model helped one of his VAR clients deliver a proactive model.

Leveraging White Label Partnerships: Expanding the Reach of a Small IT Firm Across 10 States

Leveraging White Label Partnerships: Expanding the Reach of a Small IT Firm Across 10 States

We discuss how our white label services enabled a small regional IT firm to expand its services by providing onsite support across ten states. Through this partnership, the IT firm leveraged the white label partner’s established infrastructure and resources, allowing them to deliver comprehensive services without the need for significant investments in personnel and logistics. This collaboration facilitated efficient and scalable growth, enhancing the firm’s ability to meet the IT support needs of clients across a broader geographic area.

How a White Label Partner Can Help a Break/Fix IT Firm Transition to an MSP

How a White Label Partner Can Help a Break/Fix IT Firm Transition to an MSP

We discuss how our white label services enabled a small regional IT firm to expand its services by providing onsite support across ten states. Through this partnership, the IT firm leveraged the white label partner’s established infrastructure and resources, allowing them to deliver comprehensive services without the need for significant investments in personnel and logistics. This collaboration facilitated efficient and scalable growth, enhancing the firm’s ability to meet the IT support needs of clients across a broader geographic area.

White Label SOC Service Part II

White Label SOC Service Part II

In part II, we go over the reason why IT firms need to add a SOC to their package. Over 700,000 small businesses had a security breach and had a total of 2.8B in damages. Listen in on how your IT firm can easily implement a SOC with the help of a white label IT partner.

White Label SOC Service Part I

White Label SOC Service Part I

In part I, we discuss the costs for building an in-house SOC and comparing it to partnering with a white label SOC partner. We discuss the benefits and the tech stack we implement for firms that have a tough time with SIEM and other robust security applications.

What Should I Focus on Marketing or Selling?

What Should I Focus on Marketing or Selling?

We discuss why IT firms should prioritize marketing over direct selling because effective marketing builds brand awareness, establishes credibility, and generates long-term customer relationships. In the highly competitive IT industry, where innovation is rapid, a strong brand presence is crucial. Marketing efforts, such as content creation, social media engagement, and targeted advertising, help showcase a company’s expertise and solutions to a wider audience. This broader reach enhances lead generation and attracts potential clients who may not be actively seeking IT services. Additionally, marketing fosters customer education, allowing firms to highlight the unique value propositions of their products or services. By investing in marketing strategies that emphasize the benefits and relevance of their offerings, IT firms can create a compelling narrative that resonates with their target audience, ultimately driving sustained business growth.

How a VAR Delivered a 24x7 SOC  With The Help of a White Label Security Service Partner

How a VAR Delivered a 24×7 SOC  With The Help of a White Label Security Service Partner

Listen in on how A VAR (Value-Added Reseller) successfully implemented a 24×7 Security Operations Center (SOC) by collaborating with a White Label Security Service Partner. Leveraging the partner’s expertise, the VAR integrated white-labeled security services, ensuring continuous monitoring and response capabilities. This strategic alliance enabled the VAR to offer comprehensive cybersecurity solutions without the need for in-house development, enhancing their service portfolio and meeting the demands of a round-the-clock security environment.

How a break/fix transitioned CASE STUDY

How a break/fix transitioned CASE STUDY

Charging $150/hour is a nice line item to have. However, you cannot scale that when you are a one or two person shop. We discuss how our white label service assisted a break/fix IT firm to transition to the MSP model. It takes specific expertise and experience to make this happen, but without the guidance of experienced IT executives, it can be tough for a break/fix firm to make that transition.

Leveraging a 24x7 White Label Help Desk to Enhance Operations and Client Satisfaction

Leveraging a 24×7 White Label Help Desk to Enhance Operations and Client Satisfaction

Customer satisfaction is every IT firms number one goal. The number two goal is client retention. No one likes to lose clients. How can IT firms increase both objectives. We discuss how a white label help desk partner can aid on increasing client retention and satisfaction.

Improving Your IT Firms Security Services in 2023

Improving Your IT Firms Security Services in 2023

Have you done an inventory of what security services you deliver to your clients? Antivirus and a firewall is no longer enough. You need to beef up your tech stack because the hackers are getting creative on how they breach a network. Listen in on how a white label partner can help you deliver a 24×7 SOC.

Add 10K in MRR

Adding 5 figures of MRR is not easy. We discuss the strategies IT firms can implement so they can add another 6 figures of annual income to their bottom line. 5 figures could be added within 3 months, but this only applies to firms that are established. This will be tough for a firm that has a handful of clients.

Are You Charging $200-$300/month/user

Are You Charging $200-$300/month/user

Is your IT firm charging $200+ per user per month? We discuss how IT firms can package their services and products so they can start duplicating the fees our partners charge. Listen in on how we build our packages.

MSA All MSPs Need

Delivering a Managed IT Service model has its risks. The MSP model should include a fixed cost that includes unlimited support to maintain the network. However, many client mis-interpret that into unlimited support should include projects. We have an agreement that protects MSPs from abusive clients and it has iron clad language to ensure your MSP does not get fired if a new CEO is hired and decided to replace you before the agreement expires.

Why Your IT Firm Should Give Away a Security Analysis

Why Your IT Firm Should Give Away a Security Analysis

It takes a specific approach to execute a land and expand strategy. A security analysis is another way to illustrate to your client that their network can be breached if they don’t follow your recommendations. This is a great approach to CYA and to generate new business.

How A WL Parnter Can Help a Break/Fix IT Firm

How A WL Parnter Can Help a Break/Fix IT Firm

Most small IT firms start off as a break/fix service. Its easy to deliver, but it’s a challenge to scale when its one man. We discuss how a white label partner helps small IT firms deliver value, select the right tech stack and provide a 24×7 help desk without the overhead it takes to hire a team.

How A WL Partner Can Help Build A Side Hustle

How A WL Partner Can Help Build A Side Hustle

Building a business has many challenges. One of the most expensive components is labor. You need a team to deliver a product or service. If youre a small business, or attempting to start a side hustle. You need resources that will help you deliver your service without breaking the bank. In this podcast, Gregory and Fernando discuss how a white label IT partner can help one man shows appear to be a large corporation and deliver a 24×7 help desk without zero investment.

Fernando and Gregory Chat about the struggles. Plus a Marketing Pro for MSP’s

The Struggles When Operating An IT Firm With Gregory & Fernando

Gregory and Fernando built a multi-million dollar MSP, but it took 12 years to find the recipe to success. It was a long struggle, but the two of them, backed by a strong team of IT experts, made it happen. Listen in on the struggles and what changed their MSP business.

Web Security and Big Data - Partnership with Unmotive

Web Security and Big Data

Greg Morawietz the owner of Single Point of Contact, was invited to speak about Web Security and Big Data on the Unmotive platform. They talk about big data, privacy concerns and how regular users can secure their computers.

Subscribe to our Podcast