Our US based team is reviewing alerts, responding to client requests and remediating issues around the clock.
Our team will proactively monitor the network 24×7 and resolve issues before they disrupt your clients network.
The clock begins to run down when your client’s data disappears, and every second matters. With our secure backup and disaster recovery (BDR) solution, you can prevent downtime and inconvenience for your clients.
We guarantee to start resolving problems within minutes. Our Service Level Agreements obligate our team to begin remediation within a certain window.
Our team is based in North America, but we also provide support in Spanish and German.
Our team of experts stretches across the network, database, cloud and servers. We complete projects on time and within your clients budget.
Network support is a crucial part in order to ensure the smooth functionality and operation of computer networks within your IT company. It is surrounded by a wide range of activities which are aimed at maintaining network infrastructure, optimizing performance, and resolving problems to meet business needs. With network support, you can monitor the network infrastructure to detect and resolve threats proactively. The network support team will ensure that your business data flows securely and efficiently across the network.
We will ensure a very transparent clear communication between the support team and the network users. Our IT team will make sure that you get all the reports on time with every detail. We’ll help you to streamline your communication process with your users and resolve network issues without any delay.
Our business has a team of highly trained professionals who are ready to assist you with any network issues. With us, you can minimize the response time and network downtime which eventually resolves your client’s problems.
The team of Single Point of Contact consist of highly knowledgeable professionals who can help you resolve all the issues of your IT network infrastructure. Our specialized expertise allows us to offer accurate guidance, troubleshoot effectively and provide appropriate solutions to network-related threats.
With our expertise and advanced network tools and technology we create a good relationship between your clients and your business. We will develop a sense of familiarity and trust between both of them.