VoIP Phone Support for Small and the Enterprise Business
Rest assured that you can rely on Single Point of Contact to deploy and maintain your VoIP phone system. Whether its new or an upgraded VoIP system, you’ll have a clear advantage over the competition, as well as the versatility you need to achieve your goals.
24-7 Support
We offer VoIP phone support designed to provide the best level of pro-active, preventative and responsive phone system support. Our fixed cost packages offer nonstop preventative maintenance and monitoring 24-7.
Preventative Maintenance
Our team of VoIP engineers perform routine, preventative maintenance. We also take inventory of your telecommunications assets to ensure service contracts are current and components are inventoried and tracked.
Security
Taking telephony to the Internet opens up your business to risks and potential attacks. We go through a security audit to ensure your VoIP system has all the updated patches, software and hardware necessary to secure your network. We maintain continuity of service by handling configuration backups in case disaster strikes. We also constantly track and install the latest updates.
We Guarantee 99.9% VoIP Uptime
Our senior level VoIP administrators are prepared to remotely manage and monitor your VoIP solution if its on-site or hosted in a remote location. We guarantee to respond to alerts and notifications within minutes so your business has minimal disruption.
Reporting
Do you know if your vendors are meeting their SLAs? Are you measuring the performance of your network infrastructure? Does management need data to justify upgrades? You can have this data each month when you meet with your account manager.
24-7 Monitoring
Our team monitors and manages every component of a VoIP phone system. We provide 24-7 monitoring of equipment, software and network. We also configure your network ensuring you reach the highest Quality of Service (QoS) of the switches and managed routers’ voice components.
MSP = Fixed Low Monthly Price
When you outsource the management of your VoIP assets to us, we look upon this as a partnership. Our approach means we are your IT department. By optimizing your VoIP’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on your business goals and initiatives, not your network. Our pro-active strategy is a fixed cost and offers the financial prediction a business requires.
VoIP Consulting
We take extra time in getting the big picture, because as network architects, we understand that every clients VoIP requirements are not the same. Before coming up with a strategy and a plan for your network, our team believes in getting a clear picture of how it will fit into your staff’s daily operations, including any budget constraints. Our VoIP professionals specialize in planning, developing and implementing a VoIP solution on premise or in your data center. We have experience with upgrades and installing new systems.
What Makes Our VoIP Support Services Different
We make every effort to ensure we deliver excellent customer service. Our partner philosophy and commitment to hiring only experienced VoIP administrators help us deliver a quality service to our clients 24-7. Our pro-active approach and attention to detail is what also sets us apart. Contact us today to find out how we can help reduce costs and offer a fixed monthly cost to support your VoIP environment.
