Is Your Team Inundated With Level I Help Desk Calls?

Our white label platform provides a team that responds as your IT firm 24x7. Stay focused on your business, let us worry about level I issues.

Level I Tech Support

Computer Remediation

Our US-based Managed Help Desk services team provides 24-7 remote support for Apple and PC issues. We are here to help your customers make better use of their technology, so they stay productive. Our fixed cost model is flexible and scalable with your demand.


Our team takes ownership of patching and ensures 3rd party updates are completed. Your team will no longer have security concerns with this process automated.

Peripheral Support

We have this area covered, we will ensure all printers, scanners, keyboards, mice, webcams and all crucial tools operate at an optimum level.

Wi-Fi Support

Regardless of the hardware in place, our team will ensure your clients Wi-Fi environment is trouble free.

Biz App Support

Whether the software is on the computer or it’s a business app in the cloud, our team of experts will remediate the problem.

Onsite Support

Our staff can provide same day support and scheduled visits. Our team will be trained to represent your firm in a professional matter.

US Based Team

With our North American Help Desk team, you can now blend our infrastructure with your own to quickly service larger contracts, and add new clients as needed. We will scale at your pace. Our team allows you the opportunity in reallocating your IT resources from tier I help desk to more strategic work.

Level I Tech Support

Level 1 support is reliable for such basic IT issues where personnel and support teams both get directly involved in technical support tasks. The Level 1 IT team is adept at handling simple to intermediate customer support requests. This support is remarkable for small IT businesses or an individual who has not hired an experienced IT team. Fixing hardware glitches, resetting passwords, configuration, etc are a few examples of Level 1 Tech support.

Reduce Your Expenses

We help every IT business to decrease overall costs as our support staff is professional enough in handling this. The IT staff of our business is well-trained and do all these tasks by keeping your business’s success in mind.

Boost Satisfaction

If your customers expect cutting-edge Level 1 tech support from experts then you come to the right place. Single Point of Contact guarantees to deliver the optimal solutions and your clients will always get the best that they expect.


Our IT agents have decade’s worth of experience in this business and they always do their best to keep maintaining the excellence level. They helped numerous IT businesses by providing cost-effective solutions.

Handle the entire Level 1 IT Support responsibility

So many problems, such as patch management, software installation, user account management, troubleshooting, and end-user tech support, but the only solution is connecting with our business. We have great technical knowledge that will never disappoint your clients.

A Trusted IT Partner Since 1999

Single Point of Contact is a White Label Managed Service Provider that offers a 24×7 help desk solution to take on overflow for IT firms’ internal staff. Our job is to provide excellent support and ensure your clients are 100% satisfied after each call. Contact us today to discover about how we can help support your clients.

Subscribe to our Podcast