You need to build your Tech Stack and you want to know what tools to fill it with that are going to be effective and you won’t regret having chosen late on. Are you going to spend a lot of time going to demo’s, creating test environments or are you going to trust reviews? What is the right decision for the basis of your tech stack. Here are some guidelines.
Peers – Try and speak to people who are in your industry, and ask them a few questions, like why they like the product and if they have had good or bad luck with other products. Do they help your particular clients? Is there an advantage, how is pricing etc. Your peers or people who are in your industry are going to be the best qualified to guide you on what needs to be done.
White label platforms – You can also consider a white label platform that provides an entire enterprise level tech stack, plus a 24×7 team that will take on overflow and provide skill sets your team may lack.
Enterprise – Try and use an enterprise product, they usually meet all the requirements that your customer, small, medium and large business are looking for. You also want to look at something you can skin or white label with your logo so that gives you an advantage when showing the client your systems.
Value – your tools need to show value and it needs to be obvious to everyone you show the results and reports to. Make sure that you can show something valuable to the customer. Look at the results of the work product that your tool produces and make sure that it is offering value to you and to your customers. Tools that produce poor or incomplete reports aren’t going to bolster confidence in your customer base.
Fundamentals tools – You need a RMM tool, something that installs an agent on your endpoints and can then be used to deploy software, check patching, monitor uptime, ram, disk and memory. This will be the fundamental basis for your toolset. There aren’t many out there so your choices are going to be limited. Stick with what works best for your industry.
You need an EDR\XDR tool – That is where you need to begin. You want something that you can install remotely and that will report back to a mother ship or console, something that you can modify. An installer would be ideal so you can just share it or use your RMM tool to deploy it. You don’t want over the counter software or freeware. Stick with big name EDR or XDR.
PSA – Professional Services Automation Tool. You need a ticketing tool to keep track of all or your tickets, assets, relationships, contracts etc. Again not a huge selection of these out there, choose an enterprise level one that is widely popular in the industry and you should be fine.
SIEM – You should investigate getting a SIEM tool. This will gather logs from all of your devices, servers, switches, routers and firewalls. Your SIEM tool will relay all kinds of valuable data about your customer environment. You will be able to take a lot of actions with data your SEIM provides.
There are many other tools that you should choose from and you should start with the guidance of your peers.
Conclusion
One last piece of advice, there are white label platforms that provide every tool mangeable, but before you get into a long term relationship with these firms, look at their terms and conditions. Are you going to be married to this firm for a long period? Can you get out of the agreement at any time? Choose carefully and wisely.
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