Case Study

Is Your Company Available 24/7?

Any company with a website is technically available 24 hours a day. The problem with this is it’s sometimes difficult to assemble an in-house staff willing to be available for around-the-clock support. A white label managed security service provider is not only available to your customers as needed, but they can also monitor your client’s systems and network to ensure their infrastructure is operating as smoothly as possible. This gives you peace of mind as a business owner knowing there are always experienced eyes on your customers critical devices and they are taken care of in the process. If you don’t have a similar proactive IT management strategy in place, here’s why you should consider implementing one.

Customers Need Support Around The Clock

Companies have to be flexible to meet the needs of their customers. We are beginning to see more companies than ever before stay open outside of normal business hours to give their customers more options. And when a customer has a question, they expect to get a timely answer and likely won’t want to wait until the next business day. When you work with a white label help desk provider, you’ll be able to give the support needed to your customers around the clock. A benefit of a white label provider is the representatives know everything about your company and can answer any questions for your customers as if they were employed by you.

Outsourcing Relieves Stress For In-House Staff

The most difficult aspect of being available 24/7 is finding the staff members to meet this demand. In most situations, it makes sense to hire a white label managed security service provider. Not only will you avoid extensive hiring processes, but you also won’t have to worry about any staffing issues since all of those protocols are outsourced. Companies usually don’t have their in-house IT staff equipped enough to handle the demands from customers and still monitor systems and networks properly. A white label security service provider takes care of those concerns and covers any other aspects you need taken care of in the process.

Boost Your Security Efforts 24/7

Having 24/7 availability means your security efforts need to be present 24 hours a day as well. Your proactive IT management strategy should include network monitoring, vulnerability testing, frequent updates and more. Not having around-the-clock monitoring could leave your clients vulnerable to a security breach that may have devastating results. A white label security service provider can identify any potential issues when they originate and take care of them before the problem becomes significant.

Single Point of Contact is here to alleviate any security concerns you may have. We tailor our security services to meet your needs and always offer 24/7 protection to give you peace of mind. One of our main goals is to take some pressure off of in-house IT staff members and business owners so they can focus on growing their business. Feel free to contact us at any time to see how our services may be a good fit for your organization.

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