Case Study

How Do Managed IT Solutions Support a Small Business’s Growth

Every small business aims to grow rapidly and consistently. Sustained growth needs measures that are undertaken with long-term benefits in mind. Benefits that last as long as a 100 m sprint will get a business nowhere.

Long-lasting solutions require trust, and that can only be established if both parties are experts in their field. If a business is a leader in market strategies, its leadership will not be able to concentrate on every minute IT matter.

They need a managed IT service provider for that. In this piece, we will discover what value they add to a business and the main sections they cover.


To build customer trust, a small business needs to streamline its operations with maximum efficiency so that its staff isn’t constantly running around collecting broken pieces of customer information.

A managed service provider (MSP) helps small businesses in the following ways:

  • Low expenses – The first thing that MSPs make possible is the reduction in company expenditure on IT solutions. They provide the best services to businesses at inexpensive, predictive monthly plans to drive business profitability.
  • Adaptable – Regardless of your company’s goals, an MSP’s IT solutions are entirely customizable to provide the best value to a business. They employ a team of industry experts proportional to your business requirements.
  • Easily integrated – Managed IT service firms have readymade tools available that can be quickly integrated into an organization’s current IT network so that clients can leverage their expertise.
  • 24-7 assistance – A small business’s internal team will not be able to stay on stand-by all night and day. On the other hand, an MSPs team constantly stay up to assist their customers in any way they require.
  • All-in-one solution – Companies generally have someone handle customer support, another handle security, a third entity to handle cloud management, and so on. A managed IT service provider brings it all under one roof for enhanced IT infrastructure management.


We are now aware of the benefits. Now, let’s go through the dominant IT profiles under an MSP’s management.

Helpdesk Support

A team of certified IT professionals provides potent resolutions for customers’ issues regarding their devices and networks to delight them and increase customer satisfaction.


Industry-leading analysts and security engineers constantly safeguard a business’s entire IT network of a business, including their customers’ devices to proactively protect them against cyber threats.

Network and Server Monitoring

Knowledgeable IT adepts help avert disruptions from affecting the backbone of your business operations – your servers and network.

Cloud Services

MSPs help businesses choose the optimal cloud service from options such as Azure, AWS, and Google Cloud and deliver security solutions for the same.


The conclusion is that managed IT services are what a small business needs to further its goals of organizational efficiency and client database maturity.

Single Point of Contact is one of the largest comprehensive Managed IT Service Providers in North America. Founded in 1999, we have a proactive approach to information technology (IT) solutions and security services, which gives our clients the freedom to focus on their business instead of worrying about their network and protecting their data. We’re qualified to assist with all phases of IT management, security, cloud solutions, procurement services and complex projects. To learn more about how our services can benefit your organization, don’t hesitate to contact us today.

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