Features of a Comprehensive IT Support Service


A house is not built on a single pillar. Similarly, the IT department of a business will not run smoothly if only one field is managed. The entire IT infrastructure must be taken care of to ensure seamless business workflow.

Mostly, businesses come across companies that specialize in a niche IT area like networking, security, etc. However, a company that provides quality and wholesome managed IT services (also known as white label  IT services) is the one you should go for.

Why, you ask? Let’s look at some of the reasons.

Perks for businesses

A 360-degree approach for IT infrastructure upkeep is necessary to avoid unnecessary business hassles. Major benefits of managed IT services include

  • Business efficiency – It is an obvious advantage but a significant one. Having a managed IT partner that takes the burden of maintaining your whole IT system reduces the stress on your staff.

With a lighter mind, they can focus more on the core tasks of the business.

  • Expert solutions – The difference between a short-term fix and long-term remediation is the level of expertise.

Managed IT firms have teams that specialize in their technical territory and deliver the best possible IT solutions to their clients.

  • Budget saving – An in-house team for any unit draws from the company’s budget. However, you can bring down that figure significantly with outsourced IT services.

You get professional services at lower costs and save money that you would have spent on your internal IT crew.

  • Flexible and easy business integration – Managed IT agencies deliver turnkey solutions that can be easily fused with your current business processes to enhance productivity and are scalable according to the business requirement.

Key deliverables

A company offering a package of IT facilities covers a lot of ground. Here we look at their primary areas of focus.

  1. Managed helpdesk services – Experts are available to help out customers in need with quick and effective issue resolution by helpdesk support. Business proliferates with higher customer satisfaction rates due to timely response to service issues.
  2. SOC services – The security operations center (SOC) is the anchor to a business ship in a turbulent storm of cyber threats. White label Managed IT Security partners help keep your business secure with the latest enterprise-level security tools.
  3. NOC services – A business can leverage the expertise of a network operations center (NOC) team of a managed IT firm to secure their network, upgrade it to handle higher business capabilities and allow uniform functioning.
  4. Cloud services – After the coronavirus pandemic, cloud services have emerged as the most preferred IT services for small and medium-sized businesses. Proficient cloud services by managed providers include cloud security, infrastructure, storage and more.


A robust IT support team helps businesses overcome IT challenges and elevate the organization’s efficiency with their quick and accomplished solutions.

Single Point of Contact is one of the largest comprehensive Managed IT Service Providers in North America. Founded in 1999, we have a proactive approach to information technology (IT) solutions and security services, which gives our clients the freedom to focus on their business instead of worrying about their network and protecting their data. We’re qualified to assist with all phases of IT management, security, cloud solutions, procurement services and complex projects. To learn more about how our services can benefit your organization, don’t hesitate to contact us today.

Subscribe to our Podcast