Case Study

Factors to Consider Before Choosing a White Label SOC and Help Desk Provider

Making the decision to work with a white label help desk provider rather than building your own IT solution is typically an easy one to make for small and midsize IT business owners. However, the biggest challenge is settling on a provider to work with since there will always be pros and cons with each one. The white label provider you choose can impact your business for many years since they may have to work with your customers directly. When you’re in the process of hiring a provider, here are some important factors to take into consideration.

Understand The Support Provided

You should never sign a contract without knowing exactly what services the provider offers. The support you need now may change over the years as your business evolves and grows, so consider that as well. Leave everything on the table when speaking with a potential white label provider. If there’s a particular aspect of their services you don’t feel comfortable with, then move on to the next option.

Ask About Any Customization Options

Every organization is constructed differently and your customers may have different needs. It’s important to understand what customization options a white label help desk provider has, just so you know how much flexibility you have in the future. And of course, if you have a dynamic IT environment and are constantly scaling your business, then customization may be the most important factor you look for.

Consider Online Reviews

When you’re in the initial stages of searching for a white label SOC provider, it could be valuable to start by reading online reviews. You may be able to eliminate some providers that constantly get negative reviews so you don’t waste your time talking to them. However, there will always be unhappy customers so take negative reviews with a grain of salt, especially when a provider doesn’t have many of them.

Security Should Be Their Top Priority

When you’re talking to a potential provider, ask them about the proactive IT security strategy they have in place for some of their other clients. If you get any sense that they aren’t proactive or forward-thinking, then they may not be the best fit for your company. Cybersecurity, in particular, needs to be the most important factor a white label SOC provider talks about. You should quickly be able to tell how much they prioritize security when you talk to them.

At Single Point of Contact, we want to answer all of your questions to ensure you are comfortable with our services before coming to an agreement. We will discuss our proactive IT management strategy with you, along with our customization options, the support offered and address any potential concerns you may have in general. No matter where you are in the process of choosing a white label help desk provider, contact us and we would be happy to discuss how we can help your organization scale.

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