Case Study

Does my small business need IT support?

Tech support is frequently overlooked by small business owners, even though it can make or destroy a company’s survival. Unfortunately, it’s the worst time to realize you needed a preventative strategy in place when a significant disaster strikes, such as a company-wide server collapse, emails going offline, or a significant data breach.

Unfortunately, this is when many firms discover they require assistance. Tech support is, in fact, not an option if you want your organization to run effectively; it’s a requirement.
Having a dedicated staff of IT specialists monitoring a company’s network reduces the chances of another emergency arising. Not only that, but when a significant issue arises, competent IT professionals can help you get back on track without taking time away from your personnel or worrying about the cost of being on the line. Here’s a quick rundown of why there is a need for small business tech support:

1. Your Productivity is Your Company’s Life force
It’s not feasible or efficient to have the office manager worry about IT while they’re swamped with day-to-day activities. When your employees’ focus is torn between what they need to do to keep your business running effectively and ensuring sure everything is working correctly, productivity suffers. Getting the best tech support saves your employees focused on what you pay them to do, rather than fiddling for an hour or more with a broken printer or software issue.

2. You’ve been the victim of a cyber-attack.
Cyber-attacks are an unavoidable element of doing business in today’s world. However, in reality, most firms in the United Kingdom have been targeted at least once in the last year. However, security breaches are a monthly occurrence for 17% of UK business owners, with a very unfortunate 5% experiencing cyber-attacks daily.

Security breaches have a wide range of consequences for your company. They are costly to repair, but they also reduce employee productivity and harm a company’s brand. If you’ve had multiple security breaches, now is the time to invest your small business in tech support.

3. You’re progressing.
For a small firm, growth is an exciting moment. Branching out into a new office, on the other hand, can quickly become a nightmare if you don’t have the necessary tech support. Opening a new office space is a difficult task. To support it, you’ll need IT services, such as networks, data centers, and the power to run them. There’s a lot to consider, and a lot of it may be outside your team’s capabilities.

When you invest in good IT service, expansion becomes a source of joy rather than worry. Experienced IT firms specialize in supporting the IT of growing enterprises, with years of experience and scores of satisfied customers. The IT service firm will take care of the complex stuff, so you don’t have to.

4. You want to save money.
Constant delays and squandering time due to malfunctioning technologies are equally costly. The more things function smoothly, and the more money is saved. Not to mention the money saved by not having to hire full-time tech support in-house. For giant firms, this may be conceivable, but it is complicated and financially unsound for most small firms.
You can continue developing your business, increasing earnings, and saving money when you have a dedicated team of professional IT Support.

5. You want to keep everyone happy.
Everyone is pleased when things run smoothly. Workplace culture and staff retention are critical to a company’s success. If you’re anything like us, the most crucial aspect of your company is its employees. We all want to be happy, and happy employees make for satisfied customers. Clients that are so glad turn into fans, and fans turn into additional clients, which will most likely make you happy as well!

There are numerous reasons to work with a tech support provider, whether your small business is expanding and your staff’s IT skills aren’t keeping up, or you want to modernize. Still, your operating system is nearly as old as the country.

Single Point of Contact is one of the largest comprehensive Managed Security Service Providers in North America. Founded in 1999, we have a proactive approach to information technology (IT) solutions and security services, which gives our clients the freedom to focus on their business instead of worrying about their network and protecting their data. We’re qualified to assist with all phases of IT management, security/compliance monitoring, cloud solutions, procurement services and complex projects. To learn more about how our services can benefit your organization, don’t hesitate to contact us any time.

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