Case Study

Do Away With Everyday Issue Resolution Pressure With a White Label Helpdesk Service

IT issues cropping up now and then is an inevitable outcome. But how an organization deals with them shows their commitment towards customers.

According to a Genesys study, only 19 percent of companies have a dedicated customer experience team that bridges the company and its customers. Not having a dedicated customer support team can lead to mistrust and loss of brand reputation.

White label helpdesk solutions are what IT service firms opt for to enable better customer support.

Let’s discover some more details about white label helpdesk services.

The Definition of White Label Helpdesk Support

A white label helpdesk support team provides issue resolution to an IT service firms customers through a crew of skilled professionals that are ever-ready to assist.

They help take off a significant amount of workload from an IT company allowing its employees to work on matters at their perusal.

What Does a White Label Helpdesk Support Help an IT Business with?

A few of the fantastic services a white label helpdesk offers are described below:

  1. Technical assistance for devices – Devices like computers, phones, printers, tablets, etc., might develop issues time to time. Helpdesk professionals assist customers in overcoming these types of issues.
  2. Device security – Every customer may not know the steps necessary to protect their devices. An expert helpdesk executive can help install the safety tools required for cyber-attack protection.
  3. Performance optimization – Devices using multiple apps or software can gradually lag in performance. Helpdesk professionals free up device space and optimize them for peak efficiency.
  4. Consulting – Helpdesk support suggests the most economical and optimized IT solutions for businesses according to their custom needs.

 

Arguments in Favor of White Label Helpdesk Services

Here are some reasons to convince IT business owners why they should go for white label managed helpdesk services:

  • Headache reduction – Yes, this is a real benefit! When your staff doesn’t have to deal with menial IT concerns, they can work with a light mind and more efficiency. Plus, the HR department is free from additional hiring duties.
  • Affordable – When you delegate your customer support tasks to a white label partner, you save on precious company dollars, which can be utilized on core business initiatives.
  • Market reputation – This is a direct consequence of the trust you build in your customers’ minds through quality and speedy remediation of their IT troubles.
  • Versatility – A managed helpdesk support team can be cut down in size or scaled up as per with business requirements. The client does not need to concern themselves with the staff’s responsibilities.
  • Productivity – Your IT specialists will be delighted to be free from helpdesk services and work even better at the core tasks you assign them, increasing business productivity.

White label helpdesk support delivers benefits and quality services to IT service businesses that are at par with large enterprises.

Single Point of Contact is a White Label Managed Service Provider that provides a wide range of help desk, server, cloud and network support. Our job is to provide tech support to your clients’ networks and predicting potential disruptions to the systems in place. With regular maintenance and monitoring, security, we seek to help our clients attain peace of mind. Contact us today to discover more about how we can help support your clients.

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