Small IT businesses may feel comfortable spending money only when required, such as when their network goes down, their IT infrastructure comes under a cyber-attack, or their software reaches a point where it stops being effective. However, they don’t realize that break/fix measures will only come in handy ‘when’ the problem occurs; it will not…
Effective customer support is the basis of an IT business’s success and growth. If your clients are not happy with your service, the possibilities of your business turning into an enterprise reduce significantly. Small businesses may not be equipped with the appropriate resources and staff to manage the increased workload of an expanding customer base.…
Dealing with day-to-day struggles of managing IT issues can be frustrating for an IT company. Moreover, having your employees leave your firm can hamper business operations since the new team has to be trained almost from scratch. Hiring and firing employees is not an easy task, making retaining an IT team costly. A white label…
Help desk support is one of the most vital components of a business’s IT model. It is the face of a company that is visible to customers. Any shortcomings in IT support can lead to catastrophic consequences for your company’s reputation. To provide the best customer support, you need white label help desk services. White…
Small IT firms are inundated with IT tickets from the clients. Resolving each and every issue as the company grows can become challenging. This presents an even greater challenge for MSPs since they must provide the same top-quality IT support to all their clients. This is the part where they need to consider hiring a…
“Your customer doesn’t care how much you know until they know how much you care.” – Damon Richards. Suppose your computer system is acting up. You tried everything your neighboring colleague told you to do but still no effect. You call up your IT support team. What do you expect? A professional that can instantly…
“If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000.” – Jeff Bezos Customers are the focal point of any business. If you cannot delight those who make it possible for you to run your company, you…
Helpdesk services are a vital metric of measuring an organization’s customer acquisition strategy. Having an expert helpdesk support department tells prospective customers that you actually care about them. According to a State of the CIO survey, improving the customer experience (55 percent of the people surveyed) and increasing operational efficiency (53 percent of the people…
IT issues cropping up now and then is an inevitable outcome. But how an organization deals with them shows their commitment towards customers. According to a Genesys study, only 19 percent of companies have a dedicated customer experience team that bridges the company and its customers. Not having a dedicated customer support team can lead…
The world is rapidly progressing towards total interconnectivity between all types of devices. Advanced technologies like cloud services, software-as-a-service (SaaS) platforms, the internet of things (IoT), and many more are pushing the boundaries even further. However, higher internet connectivity between technologies opens the doors for cybercriminals. With more opportunities for successful malicious attacks, businesses and…
