“If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000.” – Jeff Bezos Customers are the focal point of any business. If you cannot delight those who make it possible for you to run your company, you…
Helpdesk services are a vital metric of measuring an organization’s customer acquisition strategy. Having an expert helpdesk support department tells prospective customers that you actually care about them. According to a State of the CIO survey, improving the customer experience (55 percent of the people surveyed) and increasing operational efficiency (53 percent of the people…
IT issues cropping up now and then is an inevitable outcome. But how an organization deals with them shows their commitment towards customers. According to a Genesys study, only 19 percent of companies have a dedicated customer experience team that bridges the company and its customers. Not having a dedicated customer support team can lead…
The world is rapidly progressing towards total interconnectivity between all types of devices. Advanced technologies like cloud services, software-as-a-service (SaaS) platforms, the internet of things (IoT), and many more are pushing the boundaries even further. However, higher internet connectivity between technologies opens the doors for cybercriminals. With more opportunities for successful malicious attacks, businesses and…
You are going about your day in the office as usual. No hiccups. Suddenly, your client’s network crashes! Your IT guy is on leave! What would you do now? You just have to do one thing – avoid such a situation altogether. How to do that? The obvious but most important question. You can save…
You are going about your day in the office as usual. No hiccups. Suddenly, your client’s network crashes! Your IT guy is on leave! What would you do now? You just have to do one thing – avoid such a situation altogether. How to do that? The obvious but most important question. You can save…
Features of white label helpdesk support. A white label help desk is IT support in which events and user requests are handled under the customer’s brand. White label help desk services are distinguished by swift integration into your operations and a thorough grasp of trusted apps and IT components to keep users happy and improve…
