It’s a prevalent fact that around 80 percent of your revenue comes from close to 20 percent of your customers. This is true in most cases, even for IT firms. That 20 percent comprises of your loyal clients, who promote your IT organization and its services to others in their network. However, that type of…
As a small IT business owner, you are always looking for ways to grow your business, increase profitability and become the #1 in your niche. But an organization’s growth entails costs, costs that need to be managed appropriately. One of the major expenses that IT businesses experience is catering to an increase in the number…
If you want the prime example of an uphill battle, you need only look at the daily responsibilities of your IT help desk team. With your clients’ expectations escalating every day, delivering on the same can prove challenging. As a result, managing end-user expectations becomes critical, and white label help desk support is just what…
Building an MSP can be inexpensive. Some IT firms start off as a break/fix model and then transition to an MSP. Aside from having the technical skills to deliver tech support, you don’t need much capital, tools are required to take hardware apart, cables, software and a computer to start up an IT service firm.…
The competition in the IT industry has rapidly scaled in recent times. While most employees in IT companies worked in brick-and-mortar offices, the COVID-19 pandemic brought about a stark transformation and shifted IT operations to remote connectivity. As more IT firms went online, the need for white label help desk support skyrocketed. Your clients need…
Every industry is on the lookout for a qualified workforce. The competition is intense in the tech industry, and there is a shortage of talented IT specialists. With client demands ballooning, small IT businesses find recruiting the cream of IT talent difficult. Some of the major factors why SMBs are not able to hire top…
Imagine driving a car with no steering. Did you see yourself reaching the destination safely or even reaching it at all? Similarly, an MSP is the car, and the Service Level Agreement (SLA) is the steering. A carefully drafted document like an SLA can guide the relationship between your IT firm and clients and keep…
Ballooning client requirements in the current technology-intensive environment has put IT service firms under pressure. Small and medium-sized IT businesses are either in survival mode to handle the ever-increasing demands or have given up altogether. But why even go into survival mode when you have the option of white label managed IT services? The IT…
Small IT businesses may feel comfortable spending money only when required, such as when their network goes down, their IT infrastructure comes under a cyber-attack, or their software reaches a point where it stops being effective. However, they don’t realize that break/fix measures will only come in handy ‘when’ the problem occurs; it will not…
Effective customer support is the basis of an IT business’s success and growth. If your clients are not happy with your service, the possibilities of your business turning into an enterprise reduce significantly. Small businesses may not be equipped with the appropriate resources and staff to manage the increased workload of an expanding customer base.…
