Small IT business owners are enthusiastic at the start. They try to manage all their clients on their own. What this does is overload the team, however experienced they may be, and creates a path for sabotaging your business. Delayed resolution of IT issues will result in a pile of support tickets that your team…
“I need my printer configured with my computer urgently. I have an important document to print.” “All of our agents are busy at this time. Your call is very important to us. Please stay on the line and your call will be answered soon.” How often have customers encountered such a situation when they contact…
You might be tempted to think that IT help desk support only provides remediation to client and customer issues. How do they help in reducing the downtime of businesses? According to a study by Temkin Group, close to 77 percent of customers are likely to recommend a brand to a friend or family after one…
White label help desk support is better! We can say that and be done with it. But that wouldn’t be convincing enough. You need to know why white label help desk support is better than having your own trustworthy team handle your IT business’s help desk support. Let’s delve into the minute details to make…
The most significant problem growing businesses encounter is attending to all of the proportionately increasing IT issues. While starting up a business, there are only a few issues that can be taken care of by the company’s staff. But as the organization proliferates, it becomes demanding for the previously sufficient team to resolve all IT…
