Single Point of Contact is a full-service Technology Product and Services Company located in Palo Alto, CA.

We are currently seeking a Desktop Support Specialist for our Palo Alto location.

Position Description:

The Desktop Support Specialist is responsible for acting as first tier technical support handling customer issues. This position will be a member of a team of Desktop Specialists that will be the initial contact point for SPoC call-in customers and will perform initial analysis and troubleshooting to rectify problems as well as escalate problems as directed.

Our solution set includes a full-range of IT products and services, from IT Strategy to computer repair and maintenance for businesses in the bay area. All resources are highly qualified and certified to perform duties assigned. Single Point of Contact stands behind our commitments and guarantees our people and services.

Our Capabilities

• Full-Service IT Outsourcing
• PC Support
• Network Administration
• Hardware Resale – Dell, HP & Compaq Authorized Resellers
• Software Resale
• Custom Software Development
• Network Security – Monitoring, VPN, Firewalls, etc.
• Managed Services & Network Monitoring
• Comprehensive Home Office Support
• Cabling & Wireless Network Installations
• Web Site Development, Management & Hosting
• Application Hosting (ASP)
• Remote Maintenance & Support
• IT Strategy & Implementation Planning
• IT Asset Management
• Telecommunications (Local, Long Distance, Internet)
• Telecommunications Management (VPN, Frame Relay, WAN)
• Telecommunications Systems Sales (Avaya, Nortel, etc.), including VoIP/IP Communications and traditional analog/digital phone systems
• Consulting – Business Process, ERP, CRM, Sarbanes Oxley, HIPAA, etc.

Essential Duties and Responsibilities:

• Act as the initial contact for customer initiated issues.
• Handle customer initiated issues.
• Handle IMS generated issues.
• Perform bench-level hardware troubleshooting and repair as needed.
• Perform preventative maintenance on IMS customers’ networks and systems.
• Maintain acceptable patch levels on assigned networks.
• Document and prepare higher level issues for level 2 and level 3 engineers.
• Provide on-site technical support as needed.
• Provide functionality testing on new patch releases as needed.

Requirements:

• Intermediate knowledge of desktop operating systems (Microsoft Windows, Mac OS X)
• Intermediate knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Beginning/Intermediate knowledge of networked workstation and server configurations
• Beginning/intermediate knowledge of network devices (routers, firewalls, switches)
• Excellent communications/customer relationship skills
• Excellent organizational skills

Educational Requirements:

• AS/BS in Computer science or related discipline, A+, Network+, MCP or equivalent industry experience.

Work Experience Requirements:

• 1 to 3 years of desktop experience
• Help Desk experience a plus
• 1 -3 years server experience a plus

How to Apply: Submitting Your Resume

If you think you’ve got what it takes to succeed at one of the fastest growing technology firms in the region, we want to hear from you today. Our headquarters is located in Palo Alto California.

Qualified candidates should send their resume (Microsoft Word format preferred) to [email protected]

Note: Single Point of Contact promotes a drug free workplace. Candidates may be subject to drug testing and relevant background investigation for some positions.

Position: Senior Server Admin
Location(s): Palo Alto, CA
Timeframe: Immediate

Single Point of Contact (www.singlepointoc.com) is seeking to hire a Senior Systems Engineer to provide services to our clients from our office in Palo Alto, CA.

• The individual in the position will be responsible for providing Level 2 and 3 IT Support to clients throughout the bay area.
• Travel to provide these services to clients in bay area.
• Advanced knowledge of VMWare, HyperV, and shared storage (Left-Hand, DAS, NAS, etc).
• Knowledge of PCs, including desktop and laptop hardware and knowledge of the operating system (XP, Vista,7), business applications, servers and associated applications including Exchange, Sharepoint and Server 2003/2008.
• Intermediate knowledge of Cisco networking gear, including ASA products, Routers, Switches and Firewalls as well as knowledge of other networking gear.
• This position requires local travel to support clients at their location. Reliable transportation, ability to lift 50 pounds (computers, servers, etc.) and a strong work ethic are required attributes.
• Our solution set includes a full-range of IT products and services, from IT Strategy to Computer repair and maintenance for businesses in the Tampa Bay area. All resources are highly qualified and certified to perform duties assigned. We stand behind our commitments and guarantee our people and services.

How to Apply: Submitting Your Resume

If you think you’ve got what it takes to succeed at one of the fastest growing technology firms in the region, we want to hear from you today. Our headquarters is located in Palo Alto California.

Qualified candidates should send their resume (Microsoft Word format preferred) to [email protected]

Note: Single Point of Contact promotes a drug free workplace. Candidates may be subject to drug testing and relevant background investigation for some positions.

Single Point of Contact is currently looking for a Database Administrator in Palo Alto, CA.

• Administer Oracle RDBMS system, utilizing the Linux Operating System, Oracle 10gR2 and 11gR2 with RAC (development, test and production).
• Extensive experience with Oracle RMAN (backup, recovery and cloning) is required. Disaster recovery experience is required. Linux/Shell scripting is required.

Key components include:

• Analyze performance issues in different Oracle environments, orchestrate tuning efforts with different groups
• Understand Database architecture, data management, partitioning, compression, and devise data archive methodology
• Upgrades and migrations from Oracle 10g to 11g using RMAN.
• Participate in various initiatives like new database builds and projects.
• Monitor and administer Oracle RDBMS, RAC and Dataguard components, using OEM, SQL scripts with the ability to use manual methods if necessary.
• Administer backup, recovery and environment refreshes using RMAN and scripts, evaluate alternate or hardware strategies as need arises
• Perform upgrades, patches and installations of Oracle RDBMS, Clusterware and RAC components
• Administration of Oracle ASM and filesystems.

Qualifications

• Advance knowledge of business process analysis, functional specification
• Experience working with and communicating with cross-functional groups (development, qa, production, systems administration)
• Experience working with Oracle Technical Support to obtain diagnostic outputs and correct procedures
• Experience with Linux Operating System
• Bachelor’s degree in MIS, computer science or engineering preferred3

• Hands on administration of Oracle Dataguard
• Thorough understanding and hands on experience using Oracle RMAN backup/recovery utilities
• Thorough understanding and hands on experience Oracle Clusterware
• Thorough understanding and hands on experience Oracle ASM technology
• Hands on experience tuning SQL, PL/SQL and database objects.
• Excellent written and verbal communication skills.

How to Apply: Submitting Your Resume

If you think you’ve got what it takes to succeed at one of the fastest growing technology firms in the region, we want to hear from you today. Our headquarters is located in Palo Alto California.

Qualified candidates should send their resume (Microsoft Word format preferred) to [email protected]

Note: Single Point of Contact promotes a drug free workplace. Candidates may be subject to drug testing and relevant background investigation for some positions.