It’s often said, “Cut your dress according to your cloth.” But what if you needed a bigger dress? Is there a way to increase the size of the cloth? Small and medium-sized IT businesses often end up in a similar situation when considering the expansion of their service portfolio or number of clients. The Solution…
DetailsA managed security service provider (MSSP) is responsible for continuously delivering top-notch security solutions to its clients. If it doesn’t, it not only risks client data leaks but also compromises your IT business’s future. Working with a white label SOC provider can prevent you from lapsing on even a tiny element of organizational security. The…
DetailsOne of the biggest metrics of an IT company’s performance is how it manages its customer service. Comprehensive IT solutions include offering clients cutting-edge IT services and quality help desk support to back them up. However, like with any other service, your company’s help desk support should reap high ROI and not drain the organization’s…
DetailsEverything is sunshine and rainbows when your business network runs without glitches. But if an incident occurs, the network monitoring system in place for your IT business kicks into high gear and starts sending alerts and notifications. Your IT team springs into action and starts working on issue resolution. However, what if your team gets…
DetailsAs the world became more connected with the internet and more digitalized, a dire need for uniformity in the cybersecurity realm was felt by IT firms and legal authorities alike. Hence, the NIST (National Institute of Standards and Technology) was established in 1901. The non-regulatory government agency became one of the leading authorities when it…
DetailsThe data handled by the Department of Defense (DoD) and its network of contractors is a matter of national security. Compromised systems are not an option. To this extent, the DoD has strict cybersecurity requirements for those IT firms handling the DoD’s data as approved vendors. This article will give you an overview of the…
DetailsMultiple departmental silos within an IT company ultimately result in one thing – inefficiency in operations. If you’re a small IT business owner, you realize that every part of your team is indispensable, but offering your clients various IT solutions under different packages can create unnecessary headaches and commotion in management. Introduction to the Solution…
DetailsImagine driving a car with no steering. Did you see yourself reaching the destination safely or even reaching it at all? Similarly, an MSP is the car, and the Service Level Agreement (SLA) is the steering. A carefully drafted document like an SLA can guide the relationship between your IT firm and clients and keep…
Details
