Let’s consider skydiving for a moment. Imagine yourself as a beginner in the adventure sport. Would you jump out of the plane without an instructor, training, and a parachute? If you said yes to the first two and no to the third, good luck to you!
The answer to the question is no; you shouldn’t. Stepping into any field unprepared is comparable to digging your own grave. Small businesses should follow the same approach. When they step into the industry, they should have a solid IT infrastructure to back up their business and help it grow.
Managed IT Service Providers can Help
A sure-shot way of achieving business excellence is to have a managed service provider (MSP) provider handle your IT department. MSPs offer turnkey solutions to organizations, primarily to small and medium businesses (SMBs), that help them attain higher security, efficiency, and employee productivity levels.
Services They Offer
MSPs offer a comprehensive IT services package to their clients so that they can further deliver exceptional services to their customers. Briefly described below are the main deliverables of an MSP.
Help Desk Support
Solving customer issues day in and day out is no small feat. However, letting your internal team handle it will most definitely wear them out and leave them incapable of performing core business tasks. Help desk support augments your organization’s efficiency by transferring the help desk support workload to professionals that can resolve customer queries effectively 24-7.
Security Operations Center (SOC)
The SOC team is at the center of a company’s IT security measures. They constantly scan the network for potential security vulnerabilities, identify them and respond in real-time. The SOC team ensures that your business network is never without oversight. Your business is kept secure with modern techniques such as SIEM, regulatory compliance, cloud security, endpoint detection and response, and cybersecurity risk assessments.
Network and Server Monitoring
This involves identifying the areas of performance deficiency on the network and servers to eliminate the cause of sub-optimal performance and grant higher efficiency to organizational workflow. Using tools such as network and server monitoring software, IT experts of a managed service provider can analyze the areas of potential improvement and implement measures for the same.
With the pandemic forcing most businesses to go remote, the need for cloud services has never been higher. MSPs provide their clients with a strategy to adopt the best cloud platform and help optimize their usage of that platform. They also offer several cloud security tools to keep all client data safe.
Some Key Advantages
Letting a managed service provider handle your business’s complete IT operations comes with the following perks:
- Cost-effective – Outsourcing costs less than having an internal team and it comes along with a fixed cost.
- 24-7 support – Constant monitoring and anytime support.
- Scalability – Build your business without worrying about exploding costs.
- Streamlined operations – A single point of contact for every IT need (the pun was purely coincidental).
Single Point of Contact is one of the largest comprehensive Managed IT Service Providers in North America. Founded in 1999, we have a proactive approach to information technology (IT) solutions and security services, which gives our clients the freedom to focus on their business instead of worrying about their network and protecting their data. We’re qualified to assist with all phases of IT management, security, cloud solutions, procurement services, and complex projects. To learn more about how our services can benefit your organization, don’t hesitate to contact us today.