Case Study

Alert Fatigue: What Is It and How to Fight It

Everything is sunshine and rainbows when your business network runs without glitches. But if an incident occurs, the network monitoring system in place for your IT business kicks into high gear and starts sending alerts and notifications. Your IT team springs into action and starts working on issue resolution. However, what if your team gets inundated by alerts, and most of them are false alarms?

Alert fatigue. That’s what happens. When your IT staff gets overwhelmed by inconsequential alerts or false positives, alert fatigue sets in and IT issues of critical importance start getting ignored. This can lead to slow response times and hacked systems.

On the other hand, if your IT team pays attention to each and every alert, it can lead to burnout in analytics processes.

Some Consequences of Alert Fatigue

Alert fatigue is not just a buzzword to throw around. If not dealt with continuously, it can seriously hamper your IT operations.

Alert fatigue can cause

  • IT professionals to reconfigure system settings due to false alerts.
  • Extensive network damage as a result of ignored alerts of importance.
  • Inefficiency in business processes due to compounded notifications.

If alert fatigue is such a serious issue, what should IT firms do to prevent it?

Steps to Combat Alert Fatigue

MSPs wanting to arrest alert fatigue can seek the expertise of white label managed IT firms. Some of the most trusted third-party IT service providers recommend these measures:

  1. Pay attention to actionable alerts – Notifications and alerts that are vague and are not specific can cost your IT team precious time and energy. That time can be spent usefully if the alerts received by the team are explicit and actionable. This will help reduce employee workload and fatigue.
  2. Automate alert management – In the world of advancing technology, automation, and machine learning can play a significant role in reducing alert fatigue. With a proactive approach in place, these technologies can help collect critical network alerts in one place and enhance response times.
  3. Combine repetitive alerts – Every small and medium-sized IT business handles hundreds or thousands of security alerts each day. To manage the alert load adeptly, a white label IT firm can merge recurring alerts in one place to address them faster and free up the team’s valuable time.
  4. Constant process reviews – It’s not guaranteed that the steps implemented today to address alert fatigue will be effective tomorrow as well. In the dynamic technology world, it’s essential to regularly review your alert fatigue prevention measures to cater to unprecedented challenges.

Streamline Your IT Operations with Alert Fatigue Management

As your IT company grows with time, your core team of experts will have lesser and lesser time to deal with routine and repetitive IT issues. Outsourcing to an experienced white label managed IT firm can be the key to your organization’s entry into newer and bigger markets.

Single Point of Contact is a White Label Managed Security Service Provider that provides a wide range of cybersecurity technologies and services. Our job is to keep your clients’ networks safe and secure by resolving potential security threats. With regular security monitoring and protection against cyber-attacks, we seek to help your clients attain peace of mind. Contact us today to discover more about how we can help protect your network from cyber-attacks.

Subscribe to our Podcast