Case Study


Companies are merging multiple communications devices while shrinking their computer departments as technology becomes more advanced-, yet more compact. The days of having enormous computer rooms and in-house IT staffs are long gone. The majority of today’s communication is done on mobile devices, and data is stored on cloud servers. As a result, outsourced IT services are increasingly employed to supplement or replace parts of an IT department. In most cases, a managed services provider will provide a variety of outsourced IT services. Depending on the level of service you subscribe to from an MSP, wireless networking and cloud backup support, as well as troubleshooting and data analysis assistance, may be included.

Let’s look at some of the IT services Managed Service Providers can provide.

1. Networking and infrastructure
These services, which include managed IP VPNs, are primarily utilized for high-performance, secure, and cost-effective networking. Addressed to host and storage services are also included in this category of managed services, and they mostly relieve your company of the cost of maintaining a data center. An MSP will give this as part of a Service Level Agreement (SLA). Similarly, managed Wide Area Networks (WANs), Local Area Networks (LANs), managed gateways, and automated network support lower the total cost of ownership for these functions.

2. Security services
With various security management and risk prevention services, such as the ones listed below, a managed IT services provider can make your company’s computer system safer.
• Anti-Ransomware & Cybersecurity SOC Services: A team of security experts monitor for security threats around the clock. Software services is deployed on your company’s network to protect your data and customers against cyber-attacks.
• Patching and Maintenance: Your MSP will maintain your network and software up to date with the newest software updates to prevent hackers and viruses from infiltrating your system and breaching your security standards.
• Application Compatibility: Ensures that all of your company’s hardware and software components are correctly compatible and integrated into the more extensive network.

3. Communication services
A managed communications service connects data, video, and voice via an IP network. It can also comprise a managed contact center that combines traditional call center functions with integrated email, phone, online, fax, instant messaging, and other forms of client communication in addition to these services. It frequently includes clever IP call routing as well. Here’s a quick look at the three most common managed communication services:
• Data: Allowing employees to send and share data from any location, local or remote, using desktops, laptops, and mobile devices.
• Voice: Allowing co-workers to communicate with one another on PCs and smartphones from diverse locations, both one-on-one and in multi-party chats.
• Video: Enabling your firm to organize conferences where employees can participate from virtually anywhere with an Internet or Wi-Fi connection.

4. Software-as-a-service (SaaS)
For the term of your SLA, an MSP may provide software applications for your firm that can be subscribed to for unrestricted access. For example, the SaaS could be software created and installed by the IT provider or one that the MSP makes available and managed through a third party. The MSP will ensure that all updates, fixes, and upgrades are installed remotely as soon as they become available, ensuring that your service is always at its best and allowing your team to focus entirely on business needs. As a business, you need the assurance that your systems are constantly secure, up to date, and working at their best. SaaS delivers that assurance.

5. Support services
Your team members may run into problems with specific system software, prompt, or procedure during the business. Each employee can contact the remote support center for assistance on any issue with managed IT support services. Support services are available at many levels, ranging from aid with computer desktop programs to hardware and software concerns. The purpose of a managed service provider is to remotely implement and operate programs that a client organization can use with low or no learning curves. When problems do develop, MSPs strive to resolve them as quickly as possible while ensuring that each client employee has a thorough awareness of the situation.

At Single Point of Contact, we provide managed IT services that are strategized and implemented to benefit your organization significantly. In addition, our services offer unrivalled business IT support and comprehensive IT security for your company. To learn more about how our team can assist your company in implementing a scalable and flexible solution, contact us today.
Then, please contact us right away.

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