Working with white label managed services is becoming increasingly popular due to the convenience and the high level of expertise offered. But what many companies don’t know is exactly how valuable managed network services can be and what type of tasks they perform. Since the infrastructure of every company is different, you may find certain services to be more valuable than others. In general, here are some of the main tasks white label managed services can help your company with.
24/7 Computer Support
Do you have a hard time finding experienced professionals to be on call around the clock to help customers with IT issues? This is a common problem for organizations. The good news is managed IT services offers 24/7 computer support, so you can feel comfortable knowing your customers are being taken care of at all times.
Detecting And Removing Malware
With cybersecurity risks always increasing, it’s important to have your clients’ systems and networks monitored at all times. Not patching or updating your clients’ IT security programs frequently can lead to a potential disaster when you least expect it. Our white label SOC services will monitor your clients’ networks, detect and remove any malware on the spot, while minimizing vulnerabilities in the process.
Respond To Various Support Tickets
Your customers will always have needs you can’t necessarily anticipate. Since your staff is likely always busy handling other tasks, white label managed services can be a quality resource to have to ensure your customer issues are handled promptly and professionally. These service providers are seen as an extension of your company, so your customers will get the same high level of support.
Support For All Types of Technology
A great thing about white label managed services is they are experts in a wide range of technologies and platforms. Virtually every question or issue a customer has can be handled easily due to the experience of the trained staff. This isn’t necessarily true with an in-house IT staff, so always having the right answers for customers will enhance your reputation.
Reducing Downtime
It’s important for businesses to plan for the worst in order to minimize the amount of lost productivity. In the event of an IT disaster, your systems need to be functional enough for employees to continue doing their jobs. The best managed network services will not only reduce the likelihood of these issues happening, but will also be proactive in ensuring business continues as normally as possible while problems are taken care of in the background.
At Single Point of Contact, we want to be your go-to resource for anything related to information technology. Our white label managed security services are tailored to meet your specific needs, which we will understand at our initial consultation. One of our main goals is to reduce a significant burden from your organization from an IT standpoint, so contact us today to see how we can do it.
