Case Study

5 Signs It’s High Time for Your Business to Get White Label Help Desk Services

“Your customer doesn’t care how much you know until they know how much you care.” – Damon Richards.

Suppose your computer system is acting up. You tried everything your neighboring colleague told you to do but still no effect. You call up your IT support team. What do you expect? A professional that can instantly solve the issue, right?

Some Real Numbers

According to a State of Global Customer Service report, 33% of customers feel that good customer service means getting their problem resolved in a single interaction, and 31% consider assistance by a knowledgeable representative good customer service.

How is White Label Help Desk Support Better?

Makers of technology did a good job. After that, it is the responsibility of IT professionals to make that technology run seamlessly. Help desk support plays an instrumental in that.

Let’s read about the primary reasons why you should use white label help desk support.

Your costs are going through the roof!

Outsourcing help desk services to a white label service provider is a fantastic way to spend less out of your company budget. Outsourcing help desk services eliminates the need to hire staff, install IT hardware and software, and maintain the whole department. You simply pay for the help desk services provided by the third-party firm.

There are many disruptions.

Suppose you house the help desk team within your IT company premises. If a disaster strikes, your help desk support will no longer be operational. Your customers will be left dissatisfied with your lack of service, and your business will lose credibility. With the help of outsourcing, your customer support services are always up and running, no matter what happens.

You’re lagging behind your competitors.

With passing time, traditional help desk services have become ineffective in dealing with the rising industry demands.

White label help desk services use innovative and cutting-edge customer support tools such as knowledge databases, self-service portals, and AI-powered automation software, among others, to provide the customers with the best possible customer support.

There is discord within departments.

The help desk team must coordinate with different IT teams to ensure seamless business operations. However, having too many of these departments might result in an office full of commotion.

White label help desk support streamlines operations by delivering unified customer support. This makes way for enhanced business functioning.

You need to scale your business minus the help desk cost.

White label help desk services are offered under a monthly subscription model, which predefines the cost and extent of the services the client will get. Organizations need not invest additional capital when they decide to expand their business and market presence.

You only need to pay as predefined in the service level agreement (SLA) furnished by the white label service provider. The outsourcing partner will take care of the rest, whether it’s increasing or decreasing the team strength.

In Conclusion

White label help desk support helps small and medium sized IT businesses achieve the next level of workflow efficiency and employee productivity by having a separate team take care of the menial tasks while its core team focuses on its growth.

Single Point of Contact is a White Label Managed Service Provider that provides a wide range of help desk, server, cloud and network support. Our job is to provide tech support to your clients’ networks and predicting potential disruptions to the systems in place. With regular maintenance and monitoring, security, we seek to help our clients attain peace of mind. Contact us today to discover more about how we can help support your clients.

Subscribe to our Podcast