Case Study

24-7 Professional Helpdesk Services by Managed IT Partners

A successful business’s priority is customer satisfaction. If the customer is not satisfied, there will be no business growth since its reputation will take a hit every time they don’t get the resolution for their IT issues.

Managed IT partners can help businesses ace their customer satisfaction targets with professional helpdesk services.

Companies offering managed IT services have significant advantages over an internal helpdesk support team. Let’s explore what those benefits are.

Perks of managed helpdesk services

Newly formed businesses or those that have been recently established must avail of managed helpdesk services because of the following merits it offers:

  • Efficient and immediate solutions – Managed service providers have teams of IT experts dedicated to resolving problems around the clock.

 With comprehensive knowledge about tier 1 technical issues, managed helpdesk agencies help your business run smoothly and efficiently with instant issue resolution without coming into the limelight themselves.

  • Lower IT costs – Getting an in-house helpdesk support team may sound like a preferable option, but it ultimately costs more in the long run.

When you leave the hiring expense to a managed IT partner, you save a significant amount of business capital when you get the option of choosing from many flexible support packages managed IT companies offer.

  • Effortless integration into a business – With complex yet easily accessible turnkey helpdesk solutions, IT service firms quickly amalgamate their enterprise-level services with the client’s business.

This saves valuable time, which would have been wasted on developing a helpdesk solution from the start and implementing it.

  • Productivity boost – A company’s IT team also handles the helpdesk department. This is a waste of their true potential.

However, if there is a separate team that can take care of the entire helpdesk structure, the productivity of the employees increases manifold when they are assigned to the tasks for business growth and innovation.

  • Brand reputation – The first impression is the most important one and it stays in the customer’s mind.

If the challenges faced by the end-users are remediated at the first point of contact, they consider your business to be competent and hold you in high regard.

Helpdesk services by managed IT service companies smoothen business operations, ensure 24-7 availability and offer operational flexibility and scalability according to business requirements.

Primary features of helpdesk services

Some of the main challenges managed helpdesk services assist with are described below.

  1. Device security – An ever-increasing amount of cyber threats are ready to take over our devices and steal confidential personal or business data. Professional helpdesk service providers ensure that all devices and networks are covered under the best protective measures.
  2. Optimized IT hardware ­– The workload on our computers and mobile devices is increasing day by day. Devices need to function at peak efficiency for the business workflow to continue without hiccups.
  3. Technical issue rectification for devices – Devices such as computers, tablets and smart phones run into issues all the time. Helpdesk professionals instantly solve Wi-Fi, browser, printer issues, etc.

Single Point of Contact is one of the largest comprehensive Managed IT Service Providers in North America. Founded in 1999, we have a proactive approach to information technology (IT) solutions and security services, which gives our clients the freedom to focus on their business instead of worrying about their network and protecting their data. We’re qualified to assist with all phases of IT management, security, cloud solutions, procurement services and complex projects. To learn more about how our services can benefit your organization, don’t hesitate to contact us today.

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