If you want the prime example of an uphill battle, you need only look at the daily responsibilities of your IT help desk team. With your clients’ expectations escalating every day, delivering on the same can prove challenging. As a result, managing end-user expectations becomes critical, and white label help desk support is just what…
“Can you give me your phone for a sec? I need to make a quick call.” Agreeing to such a request may have been harmless in earlier times, but not anymore. With most IT firms utilizing mobile devices for day-to-day business activities, it has become increasingly difficult to manage the security of these devices, with…
Imagine your IT business in the following situation – your company has suddenly received a project with a very substantial scope that you expect will run for quite a few years. You also anticipate that the project will need a reliable IT infrastructure that guarantees maximum client uptime. Would you depend only on high-quality hardware-based…
Courtesy of modern digital technology, the world has become more interconnected. According to a Statista report, the number of IoT and non-IoT devices is projected to reach 30.9 billion and 10 billion units by 2025, respectively. This presents a major problem of exposing a vast attack surface of your IT firm to cyber threats. Being…
When you are building your IT company you want to have a rainy day fund or the means to keep your business running during the peaks and valleys of the business world. Monthly Projections Your fist order of business is to figure out what your recurring spend is. Look at how much money is going…
Competition is fierce in any market. The IT industry is no different, but there are ways your MSP can stand out from the competition with glaring highlights that will blind you. If your IT firm is stuck in the break fix model…transition as soon as you can to a proactive MSP model. The MSP Model…
Earlier, small IT business owners were posed with this question by their clients, “What are the different types of cloud services you provide?” Now, the question has changed to, “How secure are your cloud solutions?” Unfortunately, many SMBs working on a frugal budget may be unable to incorporate cutting-edge cybersecurity solutions for the cloud services…
Maintaining top-notch level efficiency in IT systems is crucial for small IT businesses. Although seemingly a simple task, the maintenance of an IT infrastructure consists of a multi-tiered approach, and patch management is one of those unmissable tiers. White label managed security service providers (MSSPs) ensure all clients get this as part of their SOC…
There is nothing more disastrous for an emerging IT organization than downtime. With multiple clients depending on you for continuous support, you cannot even afford a minute of downtime. You must ensure 24/7 IT accessibility to retain your clients. One way is by having an in-house team (costly) while another is by outsourcing your IT…
