“I need my printer configured with my computer urgently. I have an important document to print.” “All of our agents are busy at this time. Your call is very important to us. Please stay on the line and your call will be answered soon.” How often have customers encountered such a situation when they contact…
Imagine a situation in which all your employees are trustworthy, and no hackers are waiting to sabotage your business. Were you able to picture such a situation? No, right? That’s because no such utopia exists. If that is the case, then the reality must be the exact opposite of what you were just trying to…
Businesses are moving on to multi-cloud solutions to manage a large amount of business data and apps effectively. With so many things to manage simultaneously, small and medium businesses (SMBs) are turning to managed IT service providers. According to market research by Lenovo and Benori Knowledge Solutions, the global managed IT services market is estimated…
You might be tempted to think that IT help desk support only provides remediation to client and customer issues. How do they help in reducing the downtime of businesses? According to a study by Temkin Group, close to 77 percent of customers are likely to recommend a brand to a friend or family after one…
What comes to mind when you hear the word ‘premium’? Expensive services, right? It’s only natural because of the long-standing tradition of high-quality services offered by companies at sky-high prices. But that has changed with modern times. The contemporary age has heralded the critical need for a robust IT infrastructure for businesses. Every business, small…
Small IT firms are inundated with IT tickets from the clients. Resolving each and every issue as the company grows can become challenging. This presents an even greater challenge for MSPs since they must provide the same top-quality IT support to all their clients. This is the part where they need to consider hiring a…
White label help desk support is better! We can say that and be done with it. But that wouldn’t be convincing enough. You need to know why white label help desk support is better than having your own trustworthy team handle your IT business’s help desk support. Let’s delve into the minute details to make…
