Your IT company’s Chief Information Security Officer (CISO) must have a dream. In this dream, the CISO works all day but is not overloaded by it, where the company is not under any cyber-attack and where all customer data is safe. But sadly, we don’t always get what we want. The CISO is either seen…
“Your customer doesn’t care how much you know until they know how much you care.” – Damon Richards. Suppose your computer system is acting up. You tried everything your neighboring colleague told you to do but still no effect. You call up your IT support team. What do you expect? A professional that can instantly…
In times of crisis, it is essential to have level-headed management to keep everything under control. When an IT security incident occurs, prompt and expert resolution is required to mitigate the risks and maintain customer confidence. A company’s leadership may be busy dealing with the stakeholders in those times. That is when a SOC (security…
“If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000.” – Jeff Bezos Customers are the focal point of any business. If you cannot delight those who make it possible for you to run your company, you…
How many of us are confident about leaving our house doors unlocked while leaving? None of us, right? Why is that? It’s probably the fear of thieves snooping around to find whatever valuables they can find and disappear with them. A similar approach needs to be applied to a business’s IT infrastructure. Leaving loopholes for…
Allowing someone else to manage what your business provides comes with two possibilities: They are very good at what they do, and your business flourishes like never before. They are inexperienced, and your market reputation is dragged through the mud. Nobody wants to choose the second option. But some knowledge is required about the factors…
