WHAT IS A SOC? A Security Operation Centre (SOC) is a joint function within an organization that uses people, procedures, and technology to continually monitor and enhance an organization’s security posture while preventing, detecting, analyzing, and responding to cybersecurity incidents. A security operations center (SOC) or cybersecurity operations center (CSOC) is equipped with various security…
Tech support is frequently overlooked by small business owners, even though it can make or destroy a company’s survival. Unfortunately, it’s the worst time to realize you needed a preventative strategy in place when a significant disaster strikes, such as a company-wide server collapse, emails going offline, or a significant data breach. Unfortunately, this is…
WHY IS THE HELPDESK SO IMPORTANT? A help desk is a multi-faceted resource dedicated to reducing downtime in IT services and functions while maximizing their availability. It focuses on end-user functionality and is hence in charge of quickly resolving end-user immediate demands, incidents, and technical concerns. Any essential help desk services should include technical support…
