Point-to-Point HelpDesk Support Packages
At Single Point of Contact, we maintain partnerships with a number of internet bandwidth providers. Check the links below for service offerings and specials from each of our partners.
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Instant Support
8x5 support instantly at the click of your mouse. Onsite appointments can be scheduled at request. Minimum fee applies. |
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Regular Support
8x5 support, prepaid for up to 10 calls per month. Onsite appointments can be scheduled at request. Also includes 24x7 access to our online Help Desk support portal. Minimum fee applies. |
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Unlimited Support
8x5 support, unlimited calls per month. Onsite appointments can be scheduled at request. Also includes 24x7 access to our online Help Desk support portal. Minimum fee applies.
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Already a P2P HelpDesk or Single Point of Contact customer? Get support by clicking below:
Helpdesk
Phone
Email
Support Services
Point-to-Point HelpDesk from Single Point of Contact features a full suite of technical support services. Thanks to our network of skilled technicians, we are able to offer you quick and efficient service, whether for your home or small business. Larger businesses may be interested in our Business-Class Services.
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Printer Setup and Troubleshooting
Let us solve your printer woes by leveraging our qualified tech team. We can help set up and troubleshoot printer issues, network your printers, and even get your old printer working again.
Requirements:
- All printer cables
- Printer model name
- For Wireless Printer, wireless point available
- Windows XP or Windows Vista
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PC Optimization
Tired of waiting around for your PC to catch up? Let us do a quick tune up and see the results instantly. We can also customize a monthly PC maintenance package so that your computer stays in tip top shape, all the time.
Requirements:
- Working High Speed Internet connection
- Working PC
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Online Data Backup
Loss of data can wreak havoc on end-users and companies. Let us help you start backing up your most critical data to decrease risk of loosing your valuable information.
Requirements:
- Working high-speed internet connection
- Credit card for online data backup subscription
- Purchase of online data backup required
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Software Installation and Setup
Need help with installation? We will install and/or repair, configure, and update software and add convenient desktop, start menu, and quick launch shortcuts for quick and easy access.
Requirements:
- Working high-speed internet connection
- Purchased Software or willingness to purchase software
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Microsoft Office Help
Struggling with Office? Let us help! We have qualified technicians standing by. Need training? We are partnered with companies that provide onsite and web-based training to help you get the most out of your software purchase.
Requirements:
- Working high speed internet connection
- Customer must have Office software (key, disc, etc.)
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Network Device Setup
Our technicians are trained experts in the latest networking technologies, and can help you add new devices to your wired or wireless networks for easy access.
Requirements:
- Working internet and wireless connection and all appropriate passwords
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Email Setup
Let us help you set up your email so you can have the same access that you have at work in the comfort of your own home.
Requirements:
- Email Passwords
- Active email account and domain information
- Working high speed internet connection required
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Cell Phone Email Setup
Smartphones and PDAs can be complicated, but we make things easy. Call us today to set up your cell phone email for easy access on the go.
Requirements:
- Working Cell Phone- Cellular data plan required
- Active email account
- Working high speed internet connection required
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Virus & Spyware Removal
Are your machines running slow or behaving strangely? Chances are you've got spyware or viruses infesting your computer. We use specialized tools to remove these vermin andget you back up and running smoothly. We can also teach preventative measures and reccomend antivirus and antispyware solutions.
Requirements:
- Working high speed internet connection required
- Willingness to purchase software
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iPod & MP3 Setup and Training
Easily access your music library library on the go with our Apple iPod/MP3 player setup and training service. We will show you how to transfer and manage your music collection on your computer, burn songs to CD, and load tracks onto your music player.
Requirements:
- Working high-speed internet connection
- MP3 Player
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iPod & MP3 Troubleshooting
Like all devices, even iPods and music players run into trouble from time to time. We can get your MP3 player working like new again. Most common issues can be solved quickly, letting you get back to your music.
Requirements:
- Working high-speed internet connection
- MP3 Player
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Why Choose Single Point of Contact?
Experience You can Trust
Single Point of Contact has spent years perfecting the art of customer support. Our technicians are highly certified and readily available to assist you with your IT issues, from business critical disasters to simple questions.
Affordable Solutions
In this economy, we realize that everyone is struggling. At Single Point of Contact, we believe that getting support shouldn’t break the bank. We have created discounted package plans as well as customizable support and maintenance packages, allowing you as the customer the flexibility to get what you want at a reasonable price.
Easy Access
Single Point of Contact offers three contact options to get you the support you need. We also provide the necessary requirements up front so we don’t leave you guessing. In most cases, an internet connection is all you’ll need to get help.
