Single Point of Contact

 

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sales@singlepointoc.com
Phone: 800-791-4300 OPT 2
Managed Service Plans

Single Point of Contact Managed Services

Single Point of Contact differs slightly from other MSP’s in that we also provide hands on site services and we are not limited to remote only work. Our plans are all inclusive packages that allow us to take total ownership of your IT environment end-to-end. We become part of your company by taking on the responsibilities of the IT department and help reduce costs associated with maintaining your own internal IT staff.

 

Do You Have These Challenges?

  • Recurring complaints from customers that are about the quality of your service.
  • The root cause of internal customer problems is not always identified and captured to improve performance causing unnecessary use of time.
  • Difficulty managing new technology adoptions, such as blades and virtual servers
  • Difficulty responding to business requirements
  • Increasing cost and effort to sustain system administration
  • You lack the resources, skills, or time for dedicated short, mid and long-term network planning
  • Projects that are late and over budget

Our Solution

Single Point of Contact has a suite of services that allow us to not only offer MSP and on-site services, but we also assist with planning, project management, co-location management and beyond. We have different service levels that cover response times, optional services, strategic as well as tactical IT planning and management.

With Single Point of Contact as your MSP, you’ll have peace of mind knowing that experienced IT professionals are ensuring that your systems run without interruption and are secure. Below are our MSP plans.

MSP Alliance Member CompanyWhy Choose Single Point of Contact?

Skills
Timely access to specialist skills and knowledge.

Delivery
More control of your service levels and performance.

Quality
Project deliverables enhanced by specialist resources.

ROI
Tighter cost control and clarity on the ROI.

Partnership
Greater efficiencies through collaborative working.

Control
Refined budget and implementation management.

Efficiency
You can make best use of your staff for specialist and core tasks.

Risk
Risk is transferred to us for achieving high service outputs.

MSP Packages:

IT Operations Services Silver
MSP Package		 Gold
MSP Package		 Platinum
MSP Package
       
Executive/Management Portal
• Ticketing
• Automated Workflow
• Trend Analysis Reporting
• Inventory
• Calendar/Events
• System Performance Metrics
  (N/A for Staff Aug) 		Included Included Included
After Hours Service and Weekends Time and Half Included Included
Holiday Service and Emergencies Double Time Included Included
Vendor SLA Compliance Reporting Not Included Included Included
Network Operations Center M-F 8x5 PST 24x7 24x7
System Performance Monitoring M-F 8x5 PST 24x7 24x7
Remote Help Desk M-F 8x5 PST 24x7 24x7
External Security Probing Optional Optional Included
Internal Security Probing Optional Optional Included
MSP Transition Project Management Included Included Included
Best Maximum Response Time 120 mins 60 mins 20 mins
IT Operations Management Optional Optional Included
Purchasing Services Included Included Included
Data Center Services Optional Included Included
Monthly Ticket Review Included Included Included
Quarterly Tactical Evaluations Not Included Optional Included
Annual Strategic Alignment Evaluations Not Included Optional Included

 

 

Find Out More
For more information, contact us.

 

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