Single Point of Contact Monitoring Services

Single Point of Contact's monitoring services solves your IT support challenges in a cost effective manner with 24 x 7/365 remote monitoring, management, and problem resolution.

Do You Have These Challenges?

Our Solution

Keeping your systems up and running and operating at peak performance, day and night, can be a challenging task, especially with limited IT staff and shrinking budgets. Single Point of Contact can monitor the health and well being of your systems to prevent issues before they occur.  Because our experts at Single Point of Contact deal with many companies of all sizes, you benefit from our collective experience in enterprise monitoring.  Our services include:

• 24x7x365 Monitoring Services
• Managed Security Monitoring (MSM)
• Monitor Tools
• 24x7x365 NOC and Help Desk Support

Why Choose Single Point of Contact?

Cost
We reduce the cost of monitoring and keeping your IT systems secure, up and running.

Competitive Advantage
Single Point of Contact monitoring services allow you a distinct edge over your competition by freeing up your time to focus on your business and core competencies.

Flexibility
We offer flexible monitoring options and escalation rules tailored to your budget and unique business needs

Solution Details

24x7x365 Monitoring Services

Our monitoring and problem resolution services cover the following technology areas:

• Application Monitoring
• Active Directory
• Apache Tomcat
• Exchange
• .Net Applications
• Web Servers
• Database Monitoring
• SQL
• Oracle
• Network Monitoring
• DNS, DHCP, Firewalls, LDAP, Routers, Switches, SNMP

• Server Monitoring (Linux, UNIX, Windows)
• Bandwidth
• Disk Space
• DNS
• CPU utilization
• Performance Counters
• Input / Output
• Log files
• Memory
• System and Application Events
• Voltage
• Power Supplies
• Internal Temperature

• Storage
• Direct attached, NAS, SAN

Managed Security Monitoring (MSM)

While it is possible for companies to build detection and response services for their own networks, it’s rarely cost-effective. In the real world, this kind of expertise is always outsourced. It’s the only cost-effective way to satisfy security monitoring requirements. Single Point of Contact learns from attacks against one customer, and we use that knowledge to protect all of our customers. As experts, we know exactly how to respond to any given attack, because in all likelihood we have already seen the same attack many times before. It is smarter to outsource security monitoring than to try and do it yourself.

Single Point of Contact offers 24x7x365 Managed Security Monitoring (MSM) and can tailor solutions to your budget and monitoring requirements.

Monitor Tools

Single Point of Contact uses leading edge industry standard monitoring tools to ensure high availability of your IT infrastructure. Monitoring tools that we use include:

• N-central
• Uptime
• MOM
• Nagios
• ManageEngine
• HP Openview
• Tivoli
• Snort

24x7x365 NOC and Help Desk Support

Single Point of Contact offers 24x7x365 Network Operations Center (NOC) and Help Desk Support to respond to monitoring events. We can deliver a cost-effective monitoring and problem resolution solution for small, mid-size, and large businesses.

Find Out More
For more information, contact us.