Single Point of Contact Enterprise Application Support

Do You Have These Challenges?

Our Solution

We understand the difference between the two key phases of application lifecycle in an enterprise. While the development phase includes application development and deployment, the post deployment phase determines the success of your application, particularly from a business acceptance point of view. Hence, maintenance and support services for applications become critically important. We offer consultants with deep expertise from development to post deployment in the following areas:

We also offer support in these areas:

• Design and Deployment
• Management
• Maintenance
• Monitoring 24x7x365
• Support

Why Choose Single Point of Contact?

Business Consultants
Our consultants are seasoned industry professionals with a broad range of management consulting capabilities and a deep understanding of the challenges you face in your industry.

Application Consultants
We help you leverage your application investments, make better decisions to automate business processes and integrate your systems. Our consultants are certified in a wide variety of technologies including Agile, Microsoft, Oracle, etc. 

Lower Total Cost of Ownership (TCO)
With superior practices targeted at code quality, architecture, requirements management and project management, we ensure lower Total Cost of Ownership (TOC).

Risk Minimization
Our proven deployment experience speeds implementation and reduces the risk and complexity of your integration projects. Changes to your production environment are made in a controlled manner with predictable outcomes.

Solution Details

Design and Deployment

Single Point of Contact provides software architecture, design, development and deployment services for Enterprise Application technologies. We can architect and construct complete enterprise database driven E-Business applications or develop a portion of your existing system.  Finding the right solution to solve complex business issues often requires integration with existing, as well as new software platforms. We are proficient in bringing these technologies together to provide a complete one-stop solution for your specific environment.

We use an industry standard project management and systems development methodology to work with you to:

• Identify and outline the solution
• Define the architecture
• Create prototypes for demonstrations
• Design the solution framework
• Build the solution
• Validate the solution against your requirements
• Implement the application across your organization
• Monitor performance
• Support the application

We approach solution development from a business perspective. We partner our consultants with clients to identify goals, problems, and opportunities. Our designs consider your target user groups, the impact on your internal organization, workflow processes, and technology infrastructure. Our solutions provide business-to-business and system-to-system integration using commercial applications, custom application and database development, as well as networking and infrastructure services.

Management

Once an application has been deployed, it requires management so that users, managers and executives get the most out of it.  We use our in-house resources and often team up with the vendor to bring a blended solution to the table.  We are adept at navigating the routes and paths that will take you around obstacles and avoid delays caused by improper management of your Enterprise Application. 

Maintenance

Enterprise Applications require updates, patches, and upgrades.  An effective maintenance program ensures changes are tested and made in a controlled manner with minimized risk to production operations.  This means the Testing and Quality Assurance environments are critical to the success of your business systems. We have a well-defined and mature application maintenance process which allows effective capture and resolution of maintenance requests. 

Monitoring 24x7x365

We can monitor the health and well being of your systems to prevent issues before they occur.  Because our experts at Single Point of Contact deal with many companies of all sizes, you benefit from our collective experience in Enterprise Application monitoring.

Support

Get immediate and direct access to manufacturer support for your mission-critical applications. With fast and accurate resolutions, you can stay on your production schedule and get back to business quickly. 

Find Out More
For more information, contact us.