|
Warranty |
SMARTnet |
Smart Care |
Overview |
A Cisco warranty is the company’s guarantee of the integrity of its product. It is Cisco assurance that the company will be responsible for the repair and replacement of defective parts associated with your customer’s equipment during a designated amount of time. |
Cisco SMARTnet Service is an award-winning technical support service that can give your IT staff direct, anytime access to field engineers and Cisco.com resources to help ensure the fast, expert response and accountability required to resolve critical network issues. |
Smart Care Service is a proactive, network-wide service that offers proactive remote network monitoring, assessments, and software repairs in addition to technical support for a Cisco commercial-class network in a single contract. |
Equipment Covered |
All |
All |
Cisco commercial-class foundation, security, and voice products |
Duration |
90 Days (specific products up to 1 year) |
Renewable contracts |
Renewable contracts |
Cisco Technical Assistance Center (TAC) Support |
Per-incident fee |
Yes |
Yes |
Operating System Updates |
No |
Yes |
Yes |
Software Applications Updates |
No |
No |
Yes |
Software Application Upgrades |
No |
No |
No |
Registered Access to Cisco.com Online Tools/Resources |
No |
Yes |
Yes |
Hardware Replacement |
Advance Replacement
(10 days) |
Next business day: 8x5x4, 24x7x4, 24x7x2 options |
Next business day as available, otherwise same day ship |
SMART Services Diagnostics and Alerts |
No |
Yes on select devices |
No |
Purchase With Confidence
