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Shipping DestinationsWe currently ship to any address in the United States, including APOs, FPOs and PO Boxes. At this time, we do not ship to destinations outside the United States, but we will be expanding our business to include international destinations very soon. Please check back in the coming months for updated shipping information.
Shipping MethodsOur goal is to offer you the fastest and lowest-cost shipping method. We use several shipping carriers including United Parcel Service (UPS), United States Postal Service (USPS), and FedEx. We will automatically select the lowest priced carrier when you submit your order so that you receive the best possible price and delivery time. If you would like faster shipping, please specify on your order.
Split ShipmentsFor multiple-item orders, we attempt to ship the whole order from the location closest to you. This is not always possible due to the items selected, availability of the parts, and the time it takes to receive some special order items from a manufacturer. When it is not possible to ship your entire order from a shipping center closest to you, we will split the order and ship from multiple shipping centers. At this time, we do not offer the option to hold all items for same time delivery.
Shipment Delivery TimeYour expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select. Your expected delivery date will be presented to you shortly after the placement of your order.Special orders, out-of-stock merchandise, and customized computer or server builds may require additional time prior to shipment. Your expected delivery date will be presented to you shortly after the placement of your order. If shipment of your order is delayed, Single Point of Contact will notify you by email.
Shipping ChargesYour shipping charge will be based on the weight of your order, the distance shipped, and the method you select when ordering (Next Day Air, 2nd Day Air or Ground). This includes items shipped in multiple boxes and/or from multiple locations. We charge standard shipping rates.
Orders Damaged in ShippingIf you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then call Single Point of Contact Customer Service (1-800-791-4300 OPT 5) to inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please call Customer Service to make arrangements to return the damaged order.
Shipping RefundsYour original shipping charge will only be refunded for a part sent to you in error, a defective upon arrival part, an order damaged in shipping, or a shipping carrier error. This refund will automatically be credited once we receive and inspect the part. If only a portion of your order is returned, the refund for shipping costs will be prorated. Please see the Returns Policy for further details.
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