Return Conditions

Items that have been used by the customer or items that have been damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order. For example, if you bought an item that came with free extra cables or a laptop that came with a carrying case. These 'extras' must be included with your return to qualify for a full refund.

When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories and literature. Generally, as a ̉rule-of-thumb" you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued.

We do not accept returns on customized orders such as custom computers or servers. Please see Return Policy Exceptions for more information on non-returnable items.

Restocking Fees

There is no restocking fee for returns of unopened, unused, and untested items returned within 30 days. This means that an item must be in sellable as new condition. Please keep in mind that restrictions apply (see Return Policy Exceptions for more details). We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. We also reserve the right to charge a restocking fee of up to 15% on returns of opened, used, or damaged products. We also reserve the right to charge the restocking fee for exchanges and returns that don't follow our Return and Exchange Instructions or for high-value items of $500 and up. Additional fees may apply if the item is not returned in its original packaging.

The restocking fee may be waived if you place a replacement order of equal or greater value at the time of return, not necessarily for the same item.

Exchanges

If you are not fully satisfied with your purchase, we will be happy to facilitate an exchange for you. Please return the item to us within 30 days of purchase and you will not be charged restocking fees, provided the item is in NEW (unopened, unused, untested and resalable) condition and it does not fall into our Return Policy Exceptions category. If an item is defective, it can be returned for an exchange within 30 days of purchase, outside the 30 days the manufacturer must be contacted directly for a replacement.

Please be sure to follow the simple steps outlined in Return and Exchange Instructions to guarantee the best service possible on your return.

Exchanges In Case Of Shipping Damage

If an item comes damaged as a result of shipping, please see Shipping Damage and Lost Packages Policy for more information.

Refunds

Product Refunds – To qualify for a refund, our Return Conditions and Return and Exchange Instructions must be followed. If our steps are not followed, a refund will be issued in accordance with the condition of the returned merchandise and the value of any missing items. Refunds are not issued before the merchandise has been received, evaluated and processed by our Returns Team.

Shipping Refunds – Shipping charges on returns are not refundable. We do not offer refunds for shipping charges, including but not limited to domestic Ground, Express or International shipping. Please be advised that we are unable to refund any fees imposed by an entity.

Manufacturing Defects

Items with manufacturing defects must be sent directly to the specific manufacturer in accordance with the Warranty terms after our 30 day return window has passed.

Return and Exchange Instructions

We have created a hassle-free Return and Exchange process with step-by-step guidelines for your convenience. To return or exchange an item, please follow these simple steps:

1. Fill out and submit the below form to obtain a Return Merchandise Authorization (RMA) number. No return or exchange will be accepted without an RMA Number.
   
   
2. Once your RMA request is submitted, you will see a page with Return Instructions and Merchandise Return Summary which contains an RMA number that is valid for 10 business days.
   
   
3. Pack the item securely using as much of the original packing material that was left. Please note that we do not accept COD shipments. Please use carriers that offer delivery notification such as UPS, USPS, or FedEx. Using one of these carriers will make shipment tracking possible. Please be sure to insure the package for full value of the merchandise. The merchandise is still your property until it reaches our warehouse and we are not responsible for any shipping damages occurring at this point.

   Please remember to include all the contents such as promotional items, accessories, and instruction manuals that came in the original order.

   Please note that we are not responsible for lost or stolen returned merchandise before it reaches our warehouse and it signed for by one of our Team Members.
   

4. You will get a notification as soon as the return has been processed.

All returns are processed within 30 business days of the receipt of returned merchandise. Refunds, when applicable, will be issued as soon a possible, no more than 10 business days. Credit card companies vary in their processes of posting credits back to your account.

Policy Exceptions

We are unable to accept returns or exchanges on the following items:

• If an item has been installed, we are unable to accept its return.
• Customized or personalized products.
• Special order items including promotional and corporate gifts merchandise.
• Hazardous items (as marked on our website)
• Any international order

At this time we must charge restocking fees on the return of:

• Orders over $500.00
• Servers, workstations, monitors, etc over the said amount.